Store Director - o

WHY WORK FOR VERSACE
Versace is one of the most recognizable names in the world. The luxury House immediately became a leader in fashion and culture following its founding in 1978.
Versace is led by Emmanuel Gintzburger as CEO and the design team is under the leadership of the Chief Creative Officer, Dario Vitale. Donatella Versace remains the Chief Brand Ambassador for Versace since April 1st, 2025.

WHO YOU ARE
Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. The Store Director will join our team reporting to the Retail Director supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service.

WHAT YOU WILL DO
Business development
Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
Partner with the Retail Director to maximize sales and margin goals
Responsible for the sales and KPIs performance of the store
Partner with the Retail Director to prepare periodical reporting on competitors, products, potential opportunities
Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity
Develop business strategies, set achievable goals and targets and implement incentives to help boost sales

Team Management
Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities
Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
Set achievable goals and targets, and ensures the staff follows Company guidelines and is held accountable for achieving set goals
Effectively manage all HR functions to support the team
Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities
Motivate team to drive results through effective training, accountability and celebrating successes
Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills
Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them
Support with informative and inspiring participation the new staff onboarding experience
Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information

Client Management
Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experience
Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions
Encourage team members to focus on what they would like their clients to feel during a Versace experience
Develop and expand customer base by capitalizing on high-profile clientele and sales
Maintain an active social relationship with clients and community by understanding the needs and changes of the market

CRM
Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity.
Implement and manage the boutique's community outreach program to maintain active social relationships with clients
Support the organization of in-store & promotional events, liaising with merchandising & PR team

Store Management and Operations
Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
Remain in compliance with operational and company policies and procedures
Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up
Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses

YOU'LL NEED TO HAVE
3-5 years of experience in retail management - luxury experience preferred
Bachelor's degree in Fashion or Business preferred
Full understanding of specialty retail, including business development, visual merchandising and store operations
Computer skills to include operation of retail point of sale system, Word, Excel and email
Strong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market
Strong team management skills, with the potential to develop people personally and professionally
Confidence, organization skills, critical thinking and problem-solving skills
Exceptional verbal and written communication skills
Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities
A positive and constructive approach, sales focused with the ability to take ownership

WE'D LOVE TO SEE
An entrepreneur with the ability to drive results; adaptable, problem solver, strategic thinker
Well connected with a strong ability to engage
Elevated customer service skills; a true fashion expert with a passion for sales
A positive, outgoing, high-energy personality able to thrive within a high paced environment