Senior Client Advisor - La Rinascente

This position is based in our new location in La Rinascente in Rome.

Overview and purpose of role

In our store in La Rinascente - Rome, under the leadership and guidance of Management, as a Client Advisor at Christian Louboutin, you have a fundamental role in translating our brand DNA and our Story to the client to maintain our fabulous brand image whilst transforming the client expectation and needs into sales success and loyalty.
You are the voice of Christian and a true ambassador for the Christian Louboutin brand, our products, values and our culture.

Under the leadership of the management team, in the capacity of your role, you will provide an outstanding, sparkling client experience which is highly personalised, efficient and discrete.
You are an integral member of a high performing sales team who are sales focused and driven.
You will be dedicated to creating desire for the brand, delivering exceptional customer service, sharing your knowledge about the variety of our luxurious collections, whilst maintaining the store in the best conditions and ensuring ongoing loyalty from our clients.

Key Responsibilities of the role

Service Delivery

• Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
• Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the Christian Louboutin Sales Ceremony.
• Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behaviour.
• Responding to all client queries and issues in a professional, effective and timely manner.
  This of course includes managing return items or damages for example.

Results Driven

• Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
• Actively striving to achieve key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
• Awareness of the business strategy, engaged in prioritising the appropriate products or alternatives for successful sales results.

Product Knowledge

• Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.

Relationship Building & Customer Relationship Management

• Building and maintaining quality relationships with clients, resulting in strong sales performance.
• Ensuring loyalty to the brand by development of these relationships through personal interaction and active clientelling.
• Driving CRM in your location and maintenance of your client file/book.
• Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.

Team Work

• A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
• Partner effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
• Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.

Please note:
Colleagues must be comfortable with the physical element of the role, including but not limited to, manual handling, standing for long periods of time and use of ladders as required or any other Health and Safety requirement as covered within the training.

Our business and our Values

Christian Louboutin opened his first boutique in Paris in 1992.
An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles.
The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other.
2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin.
The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017.
With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally.

Our people are at the heart of our brand

We celebrate individualism and allow the freedom to have autonomy and creativity within your role.
Our colleagues have in common passion and dedication to our Brand, and its continued success.

We live by our values

We are down to earth - we stand with authenticity, integrity and respect.
We have passion - we drive the business with agility and care and we are committed to excellence.
We have happiness in all that we do - As a team player, we collaborate with positivity, open-mindedness and fun.
We work with inspiration - we envision the future with confidence, creativity and freedom.

If the shoe fits, walk with us…

Diversity, Equity and Inclusion

The Maison Christian Louboutin is an equal opportunity employer.
We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age.
We believe that a culture of diversity and individuality fosters our core values we listed above.
So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!