Strategic Account Manager

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionizing technological solutions for the dynamic hospitality and Qcommerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business, developing in their professional careers while being part of something larger than themselves.

At the core of our approach is a simple mantra: customers first. We don't just work for our customers; we work with them closely, understanding their unique needs and challenges. This collaborative effort allows us to grasp their objectives and align our solutions accordingly.

Our collaboration extends beyond departmental lines. We work hand-in-hand with other teams at Deliverect as well as with our customers' teams, ensuring our solutions seamlessly integrate into their existing operations. Our commitment is to be more than a service provider; we strive to be a trusted partner guiding our customers through the ever-changing digital landscape and helping them achieve their business goals. Welcome to a team that doesn't just manage accounts; we architect global success stories.

As a Strategic Account Manager, you will play a critical role in maintaining and growing relationships with our largest enterprise clients. You will serve as a trusted consultant, ensuring customers maximize the value of our product suite while aligning their business goals with our solutions. By building strong partnerships, analyzing key performance indicators, and advocating for customer needs internally, you will drive customer satisfaction, retention, and long-term success.

• Meet regularly with clients to review performance, present insights, and align our offerings with their evolving needs, including leading Quarterly Business Reviews.
• Maintain an up-to-date forecast and pipeline, ensuring accurate revenue projections and strategic planning.
• Stay ahead of industry trends, KPIs, and competitive insights to provide clients with informed recommendations.
• Act as the bridge between the customer and internal teams, balancing client expectations with business constraints while ensuring a smooth project execution.
• Collaborate cross-functionally, generating and sharing ideas that drive innovation and efficiency.
• Utilize CRM tools to track interactions and manage your expansion sales pipeline effectively.
• Achieve gross expansion of locations, meet NRR targets, forecast revenue accurately, and contribute to Deliverect's growth.
• Manage and nurture existing client relationships to identify new expansion opportunities within your book of business.

• Minimum 4 years of experience in enterprise or strategic Account Management, preferably in SaaS, food delivery, or restaurant technology.
• Proven ability to build and maintain relationships with a range of stakeholders from frontline users to C-level executives, acting as a strategic partner and trusted advisor.
• Strong understanding of order management, POS systems, APIs, and third-party delivery services.
• Proficiency in data analytics and customer insights platforms to track trends, assess performance, and guide strategic decisions.
• Exceptional written and verbal communication skills, capable of articulating complex solutions to diverse stakeholders.

• Applicants within 5 hours of GMT timezone will be considered.
• This is a full-time hybrid role requiring 4 days in the office and 1 day working from home.
• Fluency in English is required; additional languages are a plus.
• Candidates should thrive in a fast-paced, competitive environment, demonstrating high motivation, independence, teamwork, and a commitment to organizational goals.

We are looking for dynamic individuals who thrive in a fast-paced SaaS environment, driven by ambition and a desire to innovate.

• Unicorn Status: Join a fast-growing SaaS unicorn leading the order management industry.
• Learning Opportunities: We invest in your growth with a dedicated learning budget and clear pathways.
• Inclusive Policies: Our policies reflect our commitment to your success, including enhanced leave and flexible working arrangements.
• Diverse Team: Become part of an international team that values diversity, transparency, and inclusion.

Experience a culture of performance-driven freedom, innovation, and impactful work. Be part of solving significant challenges in the tech industry while enjoying autonomy and recognition.

We are committed to creating an inclusive, diverse workplace and encourage applications from underrepresented groups. Everyone is treated with respect and given equal opportunity to thrive.

Applicants must have the legal right to work in the role's country. We currently cannot offer relocation or travel support.

If you need assistance during the recruitment process or accommodations due to a disability, please contact us at Join Deliverect, where culture meets career advancement.

Manager

Bidding, Crane, Finance Management, Accountancy, Avionics, Blackberry

Full-Time

years

1