Salesforce Business Analyst

Overview:


Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
Do you love bringing people to the table and digging in to problem solving in a collaborative way? Do you want to see how far you can stretch the capabilities of the Salesforce platform to meet various user needs? Are you analytically-minded, data-oriented, highly organized, and a strong communicator? Lets talk!
As a Salesforce Business Analyst at Old National, you will play a crucial role in bridging the gap between our business objectives and the native capabilities of the Salesforce platform.
Our growing team needs someone to help drive critical enterprise initiatives, tying together the specialized business line needs with the greater platform capabilities. The Salesforce BA will be the primary owner of business requirement documentation for the Salesforce build team. Working with a team of Salesforce Admins and technical partnership, the Salesforce BA will be a thought leader for the teams internal processes and a key spokesperson and team representative to internal stakeholders. An ideal candidate will naturally view the world with curiosity first and relentless pursuit of the ultimate why. This role demands a simultaneous in-flow and out-flow mentality:
seeking business input and clarity, and providing clear updates and guidance to move both business and build forward.
Key Accountabilities
Key Accountability 1:

Work with stakeholders to identify and gather requirements in alignment with business goals, objectives and key results in order to drive forward movement that supports the alignment of business needs with Salesforce build
Key Accountability 2:

Evaluate existing business processes against industry standards, identify areas for improvement, and facilitate conversations with the business to drive actionable change in alignment with stated priorities and key results
Key Accountability 3:

Own closing the documentation gap that currently exists in this space:
from user stories to process flows to supporting background materials

Key Competencies
Promotes Change:
Seeks to understand and embrace change
Compelling Communication:
Openly and effectively communicates with others
Makes Decisions & Solves Problems:
Seeks deeper understanding and takes action
Delights Clients:
Continuously seeks and applies knowledge leading to a best-in-class colleague experience on the Salesforce platform
Additional Salesforce BA Competencies:

Analysis:
evaluate complex data, identify trends, draw conclusions, and work with team to make recommendations
Problem-Solving:
Identify issues, analyze and summarize, and propose creative solutions
Communication:
written and verbal comms should be clear, concise, and geared to the audience
Project management:
plan, schedule, and track multiple and sometimes competing initiatives and be able to prioritize
Technical:
solid grasp of SDLC, platform capabilities, best practices for development, and the translation between requirements and design
Business:
understand industry trends and regulations, ONB-specific practices, and key business processes
Relationships:
build and maintain strong interpersonal relationships with key stakeholders to collaborate effectively
Detail-oriented:
press for more detail and constantly seek to understand more context; be able to effectively incorporate the context into projected solutions
Qualifications and Education Requirements
Solid grasp of banking processes
Familiarity with banking products
Bachelors degree or equivalent work experience
History of working with Salesforce as a tool
Salesforce Admin certified; or, alternately:
Ability to pass a Salesforce Admin certification exam within the first 4 months of work
Excellent written and verbal communication
Strong organization and project management skills to juggle multiple concurrent initiatives
Key Measures of Success/Key Deliverables:

Healthy, granular backlog of stories
Build out of team wiki site
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!