Manager, Change Risk Assessments - LAUNCH

Manager, Change Risk Assessments - LAUNCH

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking globally. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

As a Risk Manager in Capital One's Enterprise Services (ES) Risk organization, you will be on the forefront of ensuring that our business partners are delivering material initiatives in a well managed and responsible manner. In your role, you will be responsible for governance and oversight of the Enterprise Services LAUNCH Lane, a risk assessment process designed to prudently manage the risks associated with introducing new, expanded, or modified products, services, practices, or processes.

Within this role, you will be tasked with core responsibilities, noted below. The goal of these responsibilities is ensuring that the Enterprise Services LAUNCH Lane remains an efficient, reputable, and value adding risk assessment that continues to evolve in a way that meets the needs of our cutting edge business partners.

• Management of the end-to-end LAUNCH process, including supporting and guiding a team of facilitators that manage assessment triage through Risk Pre-Check (RPC) all the way through obtaining AE signoff on finalized assessments

• Focus on governance and reporting, ensuring that the overall process is conducted in a manner that aligns with ERM's LAUNCH Standard while also ensuring that reporting is accurate, timely and produces value adding information to relevant stakeholders

• Partner with leadership on both the definition and implementation of Enterprise Services LAUNCH strategy, including education campaigns, process improvements, and the successful implementation of the next generation of LAUNCH and Risk Pre-Check

Enterprise Services Risk professionals are talented and highly motivated individuals that operate within a collaborative team environment to deliver value-adding risk management services to our business partners. In leading a horizontal function, you will have the opportunity to partner with a diverse group of stakeholders, both within ES Risk and more broadly, as we seek to achieve a collective goal of prudent risk management.

The ideal candidate will possess excellent attention to detail and an ability to communicate and manage relationships effectively across multiple stakeholder groups. Through oversight of the end-to-end process, you will be able to showcase these skills while gaining exposure to top Capital One imperatives that impact multiple lines of business.

Responsibilities:

• Oversight of the day to day responsibilities associated with executing the LAUNCH process including intake, prioritization, due diligence and approval

• Governance of the process, including management of weekly team stand ups and ongoing monitoring of the initiative pipeline to ensure that overall process health is maintained

• Resolution of escalations as well as further escalation, as needed

• Oversight of reporting routines, including support for MBRs and ad hoc data requests

• Identification, training, and onboarding of new stakeholders, including Functional Area Representatives (FAR), Independent Risk Managers (IRM), Intent Requestors, and Accountable Executives

• Relationship management with stakeholders, including holding ongoing check-ins, to ensure that questions and concerns are addressed and that they remain supportive and engaged

• Partnership with leadership on the definition and implementation strategy efforts, including education campaigns and process improvements, to ensure that LAUNCH remains a highly visible and effective risk assessment process

• Successful implementation of the next generation of LAUNCH and Risk Pre-Check within Enterprise Services

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 4 years of experience in risk management

• At least 4 years of experience planning and leading risk assessments or audits

• At least 4 years of experience supporting, partnering, and interacting with internal business clients

• At least 3 years of project or process management experience

Preferred Qualifications:

• 7+ years of experience in risk management

• 5+ years of project management experience leading cross functional projects

• 2+ years of experience supporting an International program or Country Risk Management program

• Ability to set direction, manage expectations, and lead cross-functional teams

• Ability to communicate and influence clearly and to interact effectively at all levels of the organization

• Excellent verbal presentation and written communication skills to confidently interact at all levels of the organization (e.g., technology/cyber organizations, enterprise business stakeholders, and executive leadership)

• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

• Consulting experience with a Big 4 firm

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.