Customer Project Manager - Belgrade, Serbia

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Customer Project Manager (Delivery Coordinator)

Location: Belgrade, Serbia

Position Summary & Key Areas of Responsibility

This position will own and drive the customer experience for ATM and self-service banking hardware, from forecast through the fulfillment process, driving to deliver on-time with exceptional quality. The position will be the point of contact for the internal sales team, and at times the customer, as NCR Atleos strives to deliver a best-in-class customer experience. The role is critical in partnering with the sales organization and driving increased visibility throughout the supply chain including inclusive of new opportunity and capability development in how engage and deliver to our customers.

Key Areas of Responsibility
• Act as a focal point between sales, project team, supply chain and order processing/invoicing team to maintain proactive communications and update status of ongoing deliverables and initiatives.
• Effectively drive the execution of internal processes across sourcing, fulfillment, and manufacturing teams to meet customer commit dates.
• Forecast customer(s) level revenue and cost to determine project profitability.
• Utilize p level loading, capacity, and lead times to balance customer request dates and order scheduled ship dates while ensuring realistic fulfillment expectations.
• Engage with sales and project teams on new opportunities and provide input to proposed project, order, and fulfillment processes to meet customer requirements within policy/budget.
• Drive projects for continuous improvement or new capabilities as necessary.
• Maintain schedules and document deviations and escalations as necessary.
• Interface with scheduling and execution teams to address supplier and delivery exceptions that may interfere with customer expectations; updating schedule ship dates and scheduled arrival dates and/or order promise dates as necessary.
• Ensure on time updates and data maintenance in internal systems as it relates to above responsibilities.
• Daily/weekly/quarterly tracking of all assigned orders and communicate status appropriately to key stakeholders.
• Work closely with buyers, suppliers, and various distribution center teams to proactively identify and resolve potential project risk.
• Work closely with Logistics teams to ensure timely delivery.
• Ensures all projects, orders and delivery lines are invoice eligible in line with revenue recognition targets.
• Ensure compliance with NCR policies for revenue recognition and specific contractual terms.
• Contribute weekly to revenue assurance and project status meetings.

Basic Qualifications
• 2 years+ of related experience in project coordination and customer relations
• Bachelor's Degree or equivalent work experience.
• Demonstrated proficiency in Microsoft Office Suite including strong Excel experience (Pivot Tables and VLOOKUP's).
• Strong interpersonal skills including the ability to communicate and build relationships with people across a wide variety of levels, cultures, and time zones.
• Possess a high degree of skill in relationship management and leadership capabilities to get issues resolved for the customer.
• Possess a high level of attention to detail and organizational abilities.
• Ability to work non-standard business hours as required by cycle of project (this is a non-standard occurrence).

Preferred Qualifications
• Experience with Oracle preferred.
• Prior experience in Supply Chain.
• Ability to drive efficiencies in margin improvement within assigned accounts preferred.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:
• Private Health Insurance
• Employee Referral Bonus Program
• Wellbeing Resources
• Baby Bonus
• Life, Accident & Disability Insurance
• Numerous opportunities for internal career pathing and advancement
• Discounts for employees at NCR Atleos partners

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.