Chief Operating Officer

Role OverviewWe are seeking a dynamic, growth oriented and experienced Chief Operating Officer (COO) to lead our operational functions in KSA.
The ideal candidate will be responsible for driving operational excellence, strategic planning and execution of regional and global organizational priorities, risk management and develop sustained differentiation of the value proposition.
Reporting to the CEO, the COO will provide counsel and advice to the ExecutiveCommittee on all operational governance matters.
This role requires a deep understanding of KSA markets, as well as experience of working with cross-functional teams in a multi-national environment.
The COO will collaborate closely with senior leadership to develop and implement operational strategies that enable business growth and profitability and improve the customer and client experience and often requiring partnership across functional leadership and teams.
Key Responsibilities• Service Operations Delivery:
Responsible for the service experience of KSAcustomers and clients via day-to-day interactions, monitoring and reporting ofservice metrics, including ownership of the ME Voice of the Customer program.
• Strategy & Planning:
Oversee the strategy development and articulation of thevision for KSA Operations.
Works with regional leads and related matrixpartners to develop & design the multi-year roadmap, with plan for execution.
• Governance and Regulatory Affairs:
Oversight of all operational activities,including partner delivery, quality and reporting and liaison with regionalregulators, in partnership with compliance and General Manager.
• Project Leadership:
Supports the delivery of KSA and MEA Strategic Priorities,to support the long-term vision.
• Business Continuity Plan:
Develops and maintains system disaster recoveryplan.
• Risk Management:
Oversee the management of risks to ensure compliance,control of business risks in support of future business growth.
• Technology:
Establish and develop technology initiatives in support of business growth and profitability and to achieve the best possible integration in systems development efforts and operation support.
Qualification and Skills:
• Bachelor's Degree required; MBA is preferred.
• Industry and leadership experience of 10 - 15 years.
• Experience in leading and influencing in a matrixed environment is critical.
• Able to travel 25% or more, primarily across the KSA / GCCCompetencies :
• Demonstrate strategic thinking, strategy execution and development.
• Demonstrate project management skills and success.
• Ability to foster collaboration, value other perspectives and gain support andbuy-in for organizational proposals.
• Ability to negotiate with peers and senior leaders to come to agree upon andproductive solutions to business problems.
• Ability to drive strategy and organizational design discussions.
• Strong analytical and problem-solving skills.
• Strong business acumen, with proven ability to leverage knowledge base toquickly come up to speed in new business areas and new types of projects.
• Ability to manage and mentor others.
Viewed as a leader and mentor.
Soughtout for advice and council within and outside of direct team.
• High level of competency in data analysis and interpretation, leveraging insightsto drive informed decision making and operational efficiencies.
• Proven ability to create and further develop strong relationships with bothbusiness and IT leadership.
• Excellent oral, written and communication skills.
Strong Presenting Skills andshould be able to deliver and ensure understanding of information regardingcurrent or future state of operation topics across varied audiences includingcustomers, clients, business leaders and staff.
• Proven ability to work effectively with a multicultural team, fosteringcollaboration and inclusivity to drive operational success and talent.
• Strong commitment to talent development, nurturing and empowering teammembers to reach their full potential and contribute effectively to achievementof organizational priorities.
About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, we're dedicated to improving the health and vitality of those we serve.
Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives.
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