About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe.
Title: Area Manager - Eastern Europe
Location: Poland, Virtual
Grade: 13
Position Summary & Key Areas Of Responsibility
Lead technical support initiatives and operations.
Implement service strategies and programs.
Audit and monitor the assigned account base to anticipate future service and business requirements.
Address issues escalated from the territories, including scheduling, assigning overtime, and BU involvement in service issues.
Manage professional teams and departments to achieve results.
Be responsible for the end results of the area; contribute to planning and policy within your expertise.
Integrate industry and subject matter expertise within your area.
Contribute to setting standards for operation.
Ensure all customer metrics are achieved for managed territories.
Coach and develop territory managers.
Provide day-to-day operational leadership and support to multiple territories.
Contribute to the business strategy for the sub-area.
Maintain P&L responsibility.
Preferred Qualifications
Bachelor's degree in Operations, Business Administration, or related field (preferred).
Eight or more years of service delivery or operations support experience.
Five years of supervisory experience.
Experience in a services organization with a distributed workforce, especially in a break-fix industry (highly preferred).
Offers of employment are conditional upon passing screening criteria applicable to the role.
EEO Statement
NCR Atleos is an equal-opportunity employer. We hire, train, promote, and pay associates based on qualifications, ability, and performance, regardless of race, color, creed, religion, national origin, citizenship, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, disability, genetic information, medical condition, military or veteran status, or any other protected factor.
Statement to Third Party Agencies
To all recruitment agencies: NCR Atleos only accepts resumes from agencies on our preferred supplier list. Please do not forward resumes to our applicant tracking system, employees, or facilities. We are not responsible for fees related to unsolicited resumes.
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