Customer Operations Apprentice

Drax
GB - Ipswich
April 27, 2025

Customer Operations Apprentice
Fixed term contract
Salary £13,500 - £16,800
Location:
Ipswich
Closing date:
26th May 2025

Do you want to complete a work-based apprenticeship to develop the skills required to operate within a commercial business in a FTSE 250 company, that's leading the way in sustainability, and has committed to being Net Zero 2040

Over the 2-year programme you'll receive tailored training and support on interpersonal and business-related skills, alongside developing commercial business awareness.
You'll receive support from our early careers team and your mentor, and you'll develop a network of peers across the business.

We'll give you the opportunity to learn, grow and take the first step into working life - how far you take it is up to you!

Who we are:

We're not just talking about making a difference, we're making it happen.
We generate dispatchable, renewable power and create stable energy in an uncertain world.
Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

About the role:

You'll join us as a Customer Operations apprentice gaining knowledge of how the business functions work and how the team's function and support commercial business along with an understanding of the industry in which Drax operates.

You'll support the wider business with day to day and monthly activities, securing value for all Drax business units, our customers and our 3rd party partnerships such as metering and debt agents.
You'll work flexibly as part of a team and aiding the wider team in completion of tasks covering a variety of skill sets.

There'll be opportunities to learn new skills in a range of business areas such as, Service, Metering and Credit, learning new behaviours along the way on things like how to manage stakeholders and project management.

During your rotational programme you'll provide a positive, meaningful contribution to each team, as you learn first-hand from a group of experts that provides high calibre advice, service and support to our customers and the various business units within Drax.

Who we're looking for:

To be successful in this role you'll ideally have…

Good communication skills, both verbal and written and you'll be a team player who's able to build effective relationships.

Self-motivated, flexible, and willing to learn, and you'll also be conscientious with an eye for detail.

As good understand of Microsoft products e.
g.
, office, outlook is essential.

What happens next?

Once you click 'apply,' you'll be taken through our application questions and adding your CV is optional.

Remember, we want to get to know you as an individual, so don't forget to let us know your motivations and aspirations as well as why Drax sparked your interest.

The next stage is an invitation to an assessment centre, during May 2023.
The assessment centre will give you an opportunity to learn more about the business, the programme and for us to get to know you across a range of different situations.

This programme will start September 2025

For any questions on the Business Administration apprenticeship programme, you can contact careers@drax.
com

Together, we make it happen.

At Drax, we're committed to fostering an environment where everyone feels valued and respected, regardless of their role.
To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes.
Through these actions, we build the trust ne.

Read the full job description and apply online on the recuiter's web-site

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