Senior Service Charge Analyst

About us: One of the UK's largest Property Management companies, Residential Management Group, has an opportunity for an experienced Senior Service Charge Analyst, based at our Hoddesdon Head office, to ensure that the property management function has the support and knowledge to deliver the highest quality service to their clients. Delivering information on all aspects of Property finances to both internal and external customers

Where will I be working: This is a full-time office based role based at our Hoddesdon offices, EN11

Role Purpose: As a Senior Service Charge Analyst, you will provide crucial financial support to property managers, produce documentation for client meetings, and assist in the budget preparation process. Your role will be pivotal in ensuring accurate financial reporting and client satisfaction.

Key Responsibilities:

Produce and review periodic financial reports (weekly/monthly/quarterly) based on client requirements.
Enter annual service charge budgets for billing.
Calculate voids on semi-complete sites.
Assist property managers with ad-hoc financial queries from customers and clients.
Prepare 6-month and annual service charge accounts for key client developments.
Submit client VAT return calculations as required.
Offer an escalation path for complex queries/problems for internal and external customers.
Liaise with clients to discuss account content.
Follow and adhere to company processes, procedures, and policies.

Skills and Experience:

Prior experience in service charge accounts preparation and dealing with accountants/audit queries.
Proficient in Microsoft Word, Outlook, and Excel (Intermediate Level).
High attention to detail and strong time management skills.
Excellent communication skills with a consistent high level of customer service.
Ability to make decisions independently and collaboratively, supported by evidence.

Preferred Qualifications:

Member level IRPM (Institute of Residential Property Managers).
Financial qualification (AAT/ACCA/CIMA).

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

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Read the full job description and apply online on the recuiter's web-site

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