Local technician and helpdesk under sandwich course M/F

CLOUD TEMPLE
FR - Paris
April 27, 2025

Local technician and helpdesk under sandwich course (M/F)

Cloud Temple, a leader in digital sovereignty, supports businesses and public sector bodies in the transformation, hosting and outsourcing of their critical applications. Cloud Temple is offering you the opportunity to join its teams as a local technician and helpdesk under a sandwich course (M/F).

The technician will work on a daily basis at our customers' sites in the Paris region and at Cloud Temple's premises.

MISSIONS :

Local customer support
Follow-up of actions defined by the End-Users division manager
Monitoring contractual indicators
Recording files in the ticketing tool
Identifying, qualifying and resolving incidents and requests
Escalation, coordination and follow-up (reminders) of unresolved requests and incidents to the skills groups
Drafting of documentation following incidents or requests for services not covered
Inventory management

As part of the drive to improve skills (Microsoft, Fortinet, Security, ITIL, etc.), a training and certification programme is offered to every member of staff in the End-Users/Utilities division.

At Cloud Temple, we believe in boldness and initiative. In addition to these tasks, we expect you to be proactive and to participate in the continuous improvement of your area of responsibility as your skills increase.

SKILLS REQUIRED :

Tools you need to know :

Mastery of the Windows 8, 8.1, 10, and MacOs workstation environment, the Office pack, Microsoft Outlook/Exchange, Azure and Office 365
Command PS or cmd (ipconfig, tracert, nslookup, etc.), patching and cabling, DHCP Client, IPv6, DNS DHCP
Knowledge of workstation and information system security: anti-virus, anti-spam, encryption, etc.
Remote access management (VPN, Token, MFA, etc.)

Language skills : English: read, spoken and written

EXPECTED SKILLS :

Good interpersonal skills and willingness to work with others

ADDITIONAL INFORMATION :

Workplace: Close to Cloud Temple customers and Cloud Temple.

Choose us for :

Our leading position in a fast-growing sector
Support and coaching from experienced colleagues
Our innovative organisation, which will enable you to progress within the Group
Our technical and functional training systems
Our co-option and mobility scheme
Our quality of working life programme (teleworking, employee services, CSR commitments, etc.)
And always: profit-sharing, mutual insurance/health insurance, TR card, social and economic committee, RTT, etc.

Cloud Temple is committed to promoting diversity. This position is open to disabled workers with equal skills.

•

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

Commercial Installations Sprinkler H/F

Johnson Controls

FR - Montigny le Bretonneux
May 20, 2025

Ce que vous ferez : • • En tant qu'Ingénieur Commercial Sprinkler en Ile-de-France, vous serez le moteur de notre croissance en dynamisant les ventes d'équipements et d'installations auprès de nos clients existants tout en développant un portefeuille de nouveaux clients. Ce que nous proposons : • •...

Local technician and helpdesk under sandwich course (M/F)

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now