Director of Operations and Data Management

Reporting to the Senior Manager, Training Operations, the Operations Supervisor is responsible for the day-to-day management of worksite trainers in the field and at our Training Centre, as well as worksite operations at the Training Centre.
This role ensures the successful delivery and continuous improvement of training programs while maintaining the highest safety standards.
The Operations Supervisor will provide regular coaching, guidance, and evaluation for trainers to ensure that trainees receive fair, consistent, effective, and timely training within specified timelines and budgets.
Safety will be at the core of all activities.

This is 12-month contract position based on site, requiring flexibility between day and afternoon shifts when required, with scheduling adjustments made as needed.

Responsibilities
Responsible for the on-site delivery of the Quarterly Training Plan targets to ensure that the right people, with the right skills are in the right place, at the right time.
Project management support for Terminal expansions and installation of new equipment that requires training to workers in advance of going live.
Responsible to lead by example and routinely complete in field leadership interactions with trainers and trainees
Responsible for the quality of training programs to ensure that rated workers will be able to productively and safely perform work for our members.
Maintaining the safety and quality of our training operations is essential
Fostering collaborative working relationships with member company representatives, union trainers and coordinators
Determining the quantity and frequency of training to ensure enough candidates are trained to meet needs of the employers, and monitor to ensure needs, training targets and budgets are met
Supporting Operations Supervisors, trainers, trainees and coordinators by ensuring they have appropriate materials, facilities and equipment
Analyzing existing training programs to and assessing quality and efficacy; develop actions where deficiencies exist
Soliciting training program improvement recommendations from trainers and industry representatives
Validating course content ensuring that it is current, relevant and meets regulatory compliance
Collaborating with subject matter experts and technical advisors to determine training needs and objectives
Screening training applicants to assess for suitability based on established criteria
Monitoring and approving exceptional training circumstances.
Ensure justification for training outside of budgets
Arranging and supervising retraining, evaluation and documentation as required
Ensuring BCMEA management rights are represented
Investigating circumstances of accidents and incidents
Providing coverage in Operations Supervisor capacity at Waterfront Training Centre (WTC) as required in day and afternoon shifts, at times alone; Overseeing all activities on site including work performed by contractors, trainers, trainees and trades; at times alone or on
Ensuring the trainers are following the training delivery plans, safety of the training activities are maintained and evaluation core competencies are being signed off
Managing the work of unionized trainers, trainees, coordinators and regular workforce

Qualifications
University degree in business, engineering, logistics and/or professional development in Health and Safety and 5+ years supervisory experience preferred or increased supervisory experience would be considered
Proven ability to work effectively with a diverse and heavily unionized workforce
Strong analytical aptitude, proven research skills and the ability to assess and interpret data
Excellent interpersonal skills and the ability to engage others professionally on sensitive issues
Previous experience delivering on-the-job training, particularly in a unionized environment, is an asset
Alternative experience coaching and mentoring on the job in a unionized environment acceptable
Good oral and written communication skills
Aptitude for critical thinking, problem solving and the ability to resolve issues in a timely manner
Ability to successfully manage personnel and multiple projects on time and on budget
Self-motivated and the ability to work effectively with minimal supervision
Advanced user of Microsoft 365
Driver's License and access to own vehicle required
Experience driving a collaborative safety culture
Transport Security Clearance Eligible

BC Maritime Employers Association is an equal opportunity employer.
We are committed to creating a diverse and inclusive workforce and welcome applications from candidates of all backgrounds.