General Manager

*Une description de poste en français suit ci-dessous.

Pro-Ridge Consulting is recruiting on behalf of Piu Che Dolci Imports Inc.

General Manager

Status: Full-time

Annual Salary: $90,000 -$130,000 depending on experience

Office/Remote: In-Office.

Location: Laval Quebec.

About Us

At PCD Imports (Piu Che Dolci), we specialize in curating and importing high-quality, unique baked goods and delicacies from Europe and North America. With deep-rooted supplier relationships, premium products, and a reputation for operational excellence, we are a growing Canadian importer serving clients across the country.

We are guided by our values:

• Relationships First - Respectful, fair, and open collaboration
• High-Quality Matters - Products and service that deliver real value
• Data & Collaboration - Smart decisions, made together
• Bold Innovation - Learning, adapting, growing
• Clear Accountability - Purposeful decisions and ownership

The Opportunity

We are seeking a dynamic General Manager to oversee the day-to-day operations of PCD Imports and help drive our continued growth. This role requires a leader who can balance strategic vision with hands-on operational excellence, working closely with the ownership team and leading a high-performing cross-functional team.

Key Responsibilities

Leadership & Culture

• Lead, mentor, and manage direct reports across Sales, Product, Procurement, Quality Assurance, Operations, and Warehousing
• Collaborate with ownership to align daily operations with long-term strategy
• Foster a culture of accountability, innovation, and collaboration across teams
• Support succession planning by identifying and developing future leaders

Operations & Process Improvement

• Oversee daily operations, budgets, and resource planning
• Drive standardization and documentation of processes across the organization
• Monitor and optimize supply chain, logistics, and warehouse performance
• Lead special projects and business initiatives aligned with strategic goals

Sales & Customer Success

• Direct the sales team in new client acquisition, cross-sell, and up-sell strategies
• Advance our customer service approach to deliver exceptional client experiences
• Resolve escalated service issues and implement preventative solutions

Finance & Performance

• Manage capital and operating budgets; deliver financial performance reports
• Track key performance indicators (KPIs) and drive continuous improvement
• Leverage data to inform business decisions and improve organizational efficiency

Compliance & Safety

• Promote a culture of food safety and workplace safety
• Ensure compliance with food distribution regulations and third-party audits
• Oversee fleet and equipment safety, maintenance, and vendor relationships

What You Bring

• Undergraduate degree with a focus on business or commerce. M. B. A. preferred.
• 10 years of experience leading and managing teams in an entrepreneurial setting
• 7-10 years of experience in food distribution, logistics, or supply chain management
• Proven leadership experience managing cross-functional teams
• Strong operational and financial acumen
• Excellent communication and decision-making skills
• Hands-on experience and advanced knowledge of Microsoft Excel, Word, PowerBI & the MS Office suite; familiarity with ERP systems a plus
• Experienced using analytics to inform decisions across operations, finance, and customer experience
• Advanced data analysis skills; able to translate complex datasets into strategic actions
• Experience in change management and team development
• Ability to thrive in a fast-paced, entrepreneurial environment

Why Join Us?

At PCD Imports, you'll be part of a passionate and collaborative team focused on quality, growth, and long-term success. As General Manager, you'll play a pivotal role in shaping the future of the business by building systems, teams, and processes that scale.

What We Offer:

• A leadership role with real impact and autonomy

• Competitive salary and comprehensive benefits package

• Annual performance-based bonus

• A collaborative, growth-focused environment

• The opportunity to drive strategic and operational change in a growing company

Directeur général

Statut : Temps plein

Salaire annuel : 90 000 $ à 130 000 $ selon l'expérience

Lieu de travail : En présentiel

Emplacement : Laval, Québec

À propos de nous

Chez PCD Imports (Piu Che Dolci), nous nous spécialisons dans la sélection et l'importation de produits de boulangerie et de délicatesses uniques et de grande qualité provenant d'Europe et d'Amérique du Nord. Grâce à des relations solides avec nos fournisseurs, des produits haut de gamme et une réputation d'excellence opérationnelle, nous sommes un importateur canadien en pleine croissance, desservant des clients partout au pays.

Nos valeurs guident nos actions :

• Les relations avant tout - Collaboration respectueuse, équitable et ouverte

• La qualité avant tout - Produits et services qui apportent une réelle valeur

• Données et collaboration - Des décisions éclairées, prises ensemble

• Innovation audacieuse - Apprendre, s'adapter, évoluer

• Responsabilisation claire - Des décisions intentionnelles et assumées

L'opportunité

Nous sommes à la recherche d'un directeur général dynamique pour superviser les opérations quotidiennes de PCD Imports et contribuer à notre croissance continue. Ce rôle demande un leader capable d'allier vision stratégique et excellence opérationnelle concrète, en collaborant étroitement avec l'équipe de direction et en encadrant une équipe multidisciplinaire performante.

Responsabilités clés

Leadership et culture

• Encadrer, diriger et soutenir les équipes des ventes, des produits, de l'approvisionnement, de l'assurance qualité, des opérations et de l'entreposage
• Collaborer avec les propriétaires pour aligner les opérations quotidiennes avec la vision stratégique à long terme
• Favoriser une culture d'innovation, de collaboration et de responsabilisation
• Contribuer à la planification de la relève en.