Vice President, Operations

Position OverviewOrganization: Dying With Dignity Canada (DWDC)

Title: Vice President, Operations

Reports to: Chief Executive Officer

Team:

Three direct reports: Office Administrator; Accountant (Contract); Manager,

Volunteer Engagement & Chapter Relations

Four indirect reports: Director, Programs; Director, Development; Manager,

Marketing & Communications; Board Administrator (Contract)

Key Internal Relationships:

CEO

Board of Directors

Senior Leadership Team

Key External Relationships:

Vendors, Agencies, Consultants

Community relationships as a senior leader and ambassador acting on

behalf of the organization.

Location: Hybrid. 1835 Yonge St. , currently in-office two times a week with the

flexibility for more as required.

Compensation: $160,000 to $180,000 plus a comprehensive benefits package.

Organization:

DWDC is a $3M+ national human-rights charity committed to

improving quality of dying, protecting end-of-life rights, and helping people across Canada avoid

unwanted suffering.

• We defend human rights by advocating for assisted dying rules that respect the Canadian Constitution and the Charter of Rights and Freedoms
• We provide support to adults suffering from a grievous and irremediable medical condition who wish to die on their own terms
• We educate people across Canada about all their legal end-of-life options, including medical assistance in dying (MAID), and the importance of Advance Care Planning
• We support health care practitioners who assess for and provide MAID

• Partner with the CEO and the Senior Leadership Team to advance DWDC's strategic priorities and operational plan
• Work with the CEO to systematically identify and leverage organizational strengths and opportunities while identifying and mitigating organizational weaknesses and risks.
• Improve and build infrastructure such as policies, systems, reporting and analysis to support directional and budgetary decision-making
• Monitor organization performance, identify areas to enhance overall efficiency and effectiveness and work collaboratively with the Senior Leadership Team to develop and implement solutions for department and organizational challenges
• Facilitate cross-functional collaboration and reinforce a culture that is grounded in DWDC's values and mission and high performance within a context of work/life balance
• Support the CEO with key relationships including the Board of Directors, Advisory Councils, Working Groups and Chapters
• Function as the second in command to ensure continuation of operations when the CEO is unavailable

• Oversee day-to-day national office operations, including management of finance, human resources, IT, office equipment, database, contracts and leases
• Work with the CEO and Senior Leadership team to create, deliver and evaluate an annual operations plan that is relevant, adaptive and focussed on impact
• Create meaningful tracking processes and performance metrics to measure efficiency and effectiveness across the organization
• Assess and implement improved policies, processes and new technologies in collaboration with the Senior Leadership Team
• Work with relevant staff and the IT vendor to strategize and manage IT integration to support high organizational performance and cybersecurity
• Develop an approach to streamline protocols and improve the organization of files and documents in collaboration with the Senior Leadership Team to enhance document management practises
• Support the creation, quality and delivery of materials for the Board of Directors, Advisory Councils and Working Groups as required

• Manage all human resources related activities according to organizational policies and procedures, while ensuring compliance with current laws and regulations
• Ensure staff are provided with the tools and resources required to meet their goals
• Lead the design, execution, and continuous enhancement of the annual performance review process, ensuring alignment with organizational goals, driving accountability, and ensuring staff development and retention
• Strengthen hiring and onboarding processes, professional development programs, policies and cultural initiatives
• Review and revise staff compensation (as required) to ensure DWDC is a competitive employer in the charitable sector
• Employ a lens that values equity diversity and inclusion when implementing change Finance
• Support strong financial management and controls and act as a key advisor on financial matters to the CEO, the Senior leadership team and the Board Finance Committee
• Lead the annual budget process in collaboration with the CEO and the Senior Leadership Team to ensure the budget aligns with forecast and goals
• Ensure financial and budgetary best practices and key performance indicators are established, observed and reported against monthly and quarterly across the organization
• Partner with Finance to ensure proper management and oversight of day-to-day financial activities including accounts payable, payroll, financial reporting and work with external investment firm to support optimum performance of investments
• Ensure financial management of all activities is consistent with budgets and projections, while communicating any variances to the CEO in a timely and systematic manner
• Oversee the annual audit process in collaboration with the external firm and auditor, ensuring compliance with standards and requests

• Support the CEO and Board in ensuring organizational compliance with regulatory requirements and gover.