Technical Assistance Support/Aide

House of Commons of Canada Chambre des communes du Canada
CA - Ontario - ottawa
May 11, 2025

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy.
We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth.
The House of Commons' Parliamentary Precinct Operations is currently looking to create a pool of qualified candidates for the position of Technical Support Specialist.
Working in a call centre environment, you will be accountable for the provision of technical expertise in regard to calls or requests to the IT Service Desk for support and resolution of issues and problems encountered with House technologies by Members of Parliament and their staff on the Hill and in constituency offices, from House Officers, House of Commons administrative staff, Library of Parliament employees, Parliamentary Translation employees, the Parliamentary Centre and parliamentary partners.
Responsibilities include telephone and email support and guidance, as well as on-line distance troubleshooting.
Would you like to work in a dynamic and rewarding environment, supporting high profile clients such as Members of Parliament, their staff, as well as other VIP clients and the HoC Administration and Partners? This is the best place to get the recognition and experience in working at supporting users in a call centre environment where we strive at resolving issues and responding to clients quickly and efficiently.
This challenging yet rewarding environment will help your career in many facets, whatever you choose your future to be.
~ Training and development opportunities.
~Successful completion of post-secondary education from a recognized institution in a related field such as Computer Science or Information Technology OR acceptable combination of education, training and relevant experience.

A minimum of three (3) years of experience in troubleshooting and support of Microsoft Windows Operating system (ex.
Windows 10) and Microsoft Office Suite (ex.
Office 365);
A minimum of two (2) years of experience in supporting and resolving Windows based personal computer hardware, software and peripheral problems in an enterprise networked environment;
A minimum of two (2) years of experience in troubleshooting and support of mobile devices;
Experience working in a call centre.
Assets :

Experience in networking such as Wi-Fi and WAN-LAN;
If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at *** .
Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression, and oral interaction required.
Once the closing date has passed, these documents will no longer be available.
Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

Read the full job description and apply online on the recuiter's web-site

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