Director Of Service

EHI OPPORTUNITY

The Children's Aid Society of Ottawa (CASO) is committed to building a skilled workforce that reflects the population of Ottawa as well as the diverse communities we serve.
This position has been identified as an opportunity under CASO's Equity Hiring Initiative (EHI) in accordance with S.
14 of the Ontario Human Rights Code.
As such, we are currently inviting qualified candidates who self-identify from one or more of the following under-represented groups to apply:

• Indigenous Persons
• Visible Minority Persons
• 2SLGBTQIA+ Persons
• Persons living with Disabilities

As such, only applicants who self-identify with one of the above under-represented groups will be considered.
Click  here for full details on CASO's Equity Hiring Initiative.

The Children's Aid Society of Ottawa is committed to removing systemic barriers in support of moving towards more equitable hiring practices.
CASO takes pride in the fact that our workforce is comprised of a diverse group of employees and serve a diverse population of clients.
We are committed to anti-racism and anti-oppression.
Increasing representation is vital in order to provide the best possible service to the children, youth and families in our community.
It is therefore important that we commit to providing a healthy work environment free of oppression for all staff.
The Society recognizes the inherent dignity and worth of every employee and is committed to providing equal rights and opportunities without discrimination.

Lead with Purpose.
Inspire Change.
Drive Meaningful Impact.

At the Children's Aid Society of Ottawa (CASO), we believe in leadership rooted in compassion, collaboration, and community.
We are seeking a Bilingual Director of Service to join our team of dedicated change-makers supporting children, youth, and families through innovative, culturally responsive, and equity-focused practices.

This is more than a leadership role-it's a unique opportunity to make a lasting difference in the lives of Ottawa's most vulnerable populations.
You'll help shape critical services while working in a forward-thinking, mission-driven organization that values your voice and empowers your leadership.

We offer a competitive annual salary of $121,864 to $158,267 , commensurate with experience, along with a comprehensive benefits package , generous leave provisions (including four weeks of vacation after six months), pension plan , health, dental, life and disability insurance , and flexible work arrangements .

Join a workplace culture built on respect, innovation, and continuous growth-where your leadership has real impact.

Responsibilities

Position Summary:

Reporting to the Executive Director, the Director of Service is responsible for the strategic leadership, development, implementation, and evaluation of service delivery programs within the Society.
As a key member of the Senior Leadership Team, the Director contributes to the development and execution of the organization's strategic goals, ensuring that services to children, youth, and families are delivered effectively and in compliance with the Child, Youth and Family Services Act (CYFSA), Ministry standards, and the Society's policies and procedures.

Key Responsibilities:

• Strategic Leadership:
  
• Collaborate with the Senior Leadership Team to develop and implement short- and long-term strategic plans.
  
• Represent the Society on local and provincial committees and workgroups to advance service delivery objectives.
  

Service Delivery Oversight:

• Oversee the planning, implementation, and evaluation of service programs.
  
• Ensure services are aligned with legislative requirements and best practices in child welfare.
  
• Monitor service levels and adjust plans to meet changing demands.
  
• Ensure financial accountability and manage budgets within the Services Department.
  

Staff Leadership and Development:

• Provide leadership, coaching, and supervision to Service Managers and their teams.
  
• Promote a culture of continuous learning, accountability, and excellence.
  

Quality Assurance and Improvement:

• Implement quality assurance strategies to achieve service goals and objectives.
  
• Utilize data and feedback to inform continuous improvement initiatives.
  

Equity, Diversity, and Inclusion (EDI):

• Champion and foster EDI initiatives, ensuring services are culturally responsive and inclusive.
  
• Address systemic barriers and promote anti-oppressive practices within the organization.
  

Qualifications:

• Master's degree in Social Work (MSW) or equivalent.
  
• Minimum of 7 years of senior managerial experience in a child welfare organization.
  
• In-depth knowledge of the CYFSA, Ministry regulations, and child welfare best practices.
  
• Demonstrated commitment to equity, diversity, and inclusion, with an understanding of the systemic oppressions faced by Indigenous, racialized, and 2SLGBTQIA+ communities.
  
• Strong leadership, organizational, and communication skills.
  
• Proven ability to manage complex service delivery systems and lead organizational change.
  

We thank all applicants for their interests in the Children's Aid Society of Ottawa.
However only qualified candidates who self-identify with one or more of the Under-Represented groups will be considered for this opportunity.

In order to ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.