Parkinson's affects more than 110,000 people in Canada, and we know that everyone's journey is different. While there is currently no cure, at Parkinson Canada, we're inspired by our community every day. Our vision is a world where no one is limited by Parkinson's. And through our work, we empower and inspire people living with Parkinson's and their care partners to thrive and live courageously.
Moving forward, with purpose, alongside our community, partners and experts, we will transform the lives of people affected by Parkinson's in Canada. If you are passionate about making a difference, join us.
Please note, this is a four (4) month contract with an anticipated start date of June 23, 2025.
The successful candidate will be expected to work SuperWalk weekend, September 6 and 7, 2025.
This position is a hybrid position requiring attendance in the office 1 day per week.
Job Overview
The Event Services Coordinator is responsible for delivering exceptional customer service to Parkinson Canada's event participants and donors, ensuring their needs are met before, during, and after the events. This role focuses on enhancing the participant and donor experience for Parkinson Canada SuperWalk, Pedaling for Parkinson's, and Fundraising Your Way, through efficient communication, problem-solving, and support, contributing to the overall success of the events.
What You'll Be Doing
Lead customer service for the Events team
Manage the call queues and email inboxes for SuperWalk, Pedaling for Parkinson's, Fundraising Your Way, and Growling Beaver, handling all incoming inquiries and triaging where appropriate.
Provide online chat support for SuperWalk and Pedaling for Parkinson's.
Handle participant and donor issues promptly and professionally, finding effective solutions to enhance their experience. Coordinate with other event staff and departments to resolve complex issues and provide seamless support.
Work SuperWalk weekend to provide customer service to participants while staff are at events.
Collect and analyze participant and donor feedback to identify areas for improvement
Monitor and respond to comments and inquires on our Facebook groups.
Support event logistics and relationship management as required
Assist with recruitment calls for participants under $1,000.
Assist coordinators with web updates i.E., adding sponsor logos and agendas to local pages.
Assist with logistics, including event kit packing and walk-in-a-box mailings.
Pull participant and fundraising reports.
Qualifications
Post-secondary degree in appropriate discipline.
Proven experience in customer service, preferably in an event management context.
Excellent organizational, interpersonal and communication skills.
Excellent problem-solving abilities and proactive approach to customer support.
Ability to work effectively under pressure and handle multiple tasks simultaneously.
Computer literacy (Microsoft Office Suite, Online Event Fundraising Software).
Flexibility to work event weekends as required.
Ability to travel within Canada.
Valid G License.
Bilingual (French/English) is an asset.
Parkinson Canada will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. We thank all candidates for their interest, however, only those selected for interviews will be contacted. Please indicate accommodations as required if contacted.
Please note that the successful candidate will be required to pass a standard Criminal Record Check.
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