IT Support Specialist

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management, and simplifies program and membership management.

Since 2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement.

Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually.

Caring is at the core of Amilia's culture:
for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do.

What to expect:

The IT Support Specialist plays a critical role in ensuring seamless IT operations at Amilia by providing first-level technical support, troubleshooting hardware, software, and network issues, and managing IT assets.

This role involves maintaining user access controls, assisting with IT security initiatives, and supporting infrastructure projects to enhance efficiency and security. As a key member of the IT Operations team, you will work closely with employees and IT stakeholders to optimize support services and drive continuous improvements.

You'll be responsible for:

• Provide first-level technical support to employees via our ticketing system.
• Diagnose and resolve hardware, software, SaaS and network-related issues in a timely manner.
• Install, configure, and maintain company laptops, peripherals, and software applications.
• Manage user accounts, access controls, and permissions in systems such as Active Directory & EntraID and other enterprise applications.
• Assist with IT security initiatives, including device compliance, endpoint protection, and security awareness training.
• Maintain and update IT asset inventory, ensuring accurate tracking of company devices and licenses.
• Support IT Operations projects, such as office IT setup, infrastructure upgrades, and automation initiatives.
• Collaborate with other IT team members to identify process improvements and optimize IT support services.

What we want from you:

• College diploma (DEC) in information technology or equivalent;
• 2+ years of experience in IT support, helpdesk, or a related role;
• In-depth knowledge of the operation of Microsoft Windows workstations and the Microsoft Office suite;
• Basic knowledge of Active Directory and/or EntraID & Microsoft 365;
• Basic knowledge of networking (network switch, firewall);
• Knowledge of PowerShell, Ansible is considered an asset;
• Excellent diagnostic and problem-solving skills;
• Sense of organization and priority management;
• Team spirit;
• Initiative and autonomy;
• Attention to detail and rigor;
• Good written and verbal communication;
• Bilingual, both spoken and written (French and English).

What you'll get from us:

• A competitive and progressive salary;
• A group RRSP employer contribution up to 5%;
• A group insurance for you and your family as well as an Employee Assistance Program (EAP) and telemedicine;
• A $750 wellness allowance per year;
• The possibility of working in the office or at home;
• A strong work-life balance:
  flexible hours, 4 weeks' vacation and 8 sick days yearly, and year-round mini-Fridays;
• Skill development opportunities through engaging workshops, communities of practice, trainings, access to Udemy and opportunities to attend conferences;
• Companywide and team bonding activities to connect with your peers throughout the year and weekly social activities to connect with your peers;
• Weekly Bootcamp and Pilates classes for Amilians;
• 25% discount on annual membership for STM and EXO;
• In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec. Amilia is committed to providing a work environment free of discrimination and harassment. Amilia's strength lies in the sum of the ideas and innovations shared by its diverse and inclusive teams.