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Responsabilités

  1. Assurer la résolution des incidents de façon efficaces et rapides
  2. Coordonner toutes activités requises pour solutionner les incidents
  3. Gérer les communications internes et externes
  4. Traiter des incidents pour s'assurer que tous les protocoles sont suivis avec diligence
  5. Superviser le processus de gestion des incidents et les membres de l'équipe impliqués dans la résolution de l'incident.
  6. Intervenir en cas d'incident de service signalé, identifier la cause et lancer le processus de gestion des incidents.
  7. Prioriser les incidents en fonction de leur urgence et de leur influence sur l'entreprise.
  8. Documenter les protocoles d'incident tels que la façon de gérer les menaces de cybersécurité ou de corriger les défaillances des systèmes ainsi que des équipements.
  9. Enregistrer tous les incidents et leur résolution pour voir s'il y a des dysfonctionnements récurrents.
  10. Ajuster le processus de gestion des incidents au besoin pour en assurer l'efficacité.
  11. Communiquer rapidement avec la haute direction si des problèmes majeurs sont détectés dans le système informatique.

Exigences relatives au gestionnaire d'incidents :

  1. Baccalauréat en technologie de l'information, en génie ou dans un domaine connexe.
  2. Au moins 5 années de solides expériences en résolution d'incidents dans un secteur critique
  3. Au moins 5 ans d'expérience dans la gestion des services informatiques, ou un rôle similaire.
  4. Solide connaissance des logiciels de gestion des services informatiques.
  5. Expérience de travail avec des systèmes et des logiciels informatiques tels que ServiceNow.
  6. Excellents leadership avec compétences en gestion et capacité à collaborer avec les membres de l'équipe.
  7. Capacité d'analyser un volume élevé de données techniques et de travailler dans un environnement au rythme rapide.
  8. Solides compétences en résolution de problèmes, en analyse et en gestion du temps.
  9. Disposé à relever de solides défis pour assurer l'excellence des services en gestion des incidents.
  10. Bilinguisme Français anglais
  11. Doit détenir un permis de travail canadien valide à durée indéfinie

DXC Technology (NYSE: DXC) aide les entreprises mondiales à gérer leurs systèmes et opérations critiques tout en modernisant leurs infrastructures informatiques, en optimisant les architectures de données et en garantissant la sécurité et l'évolutivité dans les nuages publics, privés et hybrides.

DXC est un employeur offrant l'égalité des chances. Nous accueillons les nombreuses dimensions de la diversité.


Read the full job description and apply online on the recuiter's web-site

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