Vice President of Sales

Position Summary:

Microserve is seeking a dynamic and energetic Vice President of Sales to lead our go to market strategy. The VP of Sales is the most senior executive responsible for our sales organization and will have overall accountability for client relationship management, organic growth, and strategic vendor relationships.

The ideal candidate is a relationship builder who identifies and drives opportunities to deliver maximum value to our clients. They will execute a culture, methodology, and strategy that builds upon our strong track record of organic growth while prioritizing the quality experience we deliver to our clients.

This role can be based anywhere in BC or Alberta, with a preference for Greater Vancouver, Calgary, or Edmonton.

Key Responsibilities:

Strategic Leadership

• Actively contribute to overall business strategy and execution as a key member of the executive team.
• Develop and implement a go-to-market strategy that drives revenue growth and market expansion, while maintaining or improving existing client experience.
• Embrace a culture of continuous improvement and transformation, implementing and maintaining best in class processes and systems for revenue generation and client relationship management.
• Stay updated on the latest industry trends, best practices, and competitive intelligence, to provide insights and recommendations into Microserve's ongoing direction.

Sales Team Leadership

• Lead and mentor the sales, marketing, and customer success teams to achieve and exceed revenue targets.
• Foster a culture of innovation, collaboration, and excellence within the revenue teams.
• Identify and execute opportunities to deliver additional value and solutions to clients.
• Build and maintain strong relationships with key customers and industry partners.
• Help customers achieve success by delivering real business value and tailored solutions that meet their needs.
• Hire and onboard top sales talent while maintaining Microserve's strong organizational culture.
• Develop and nurture talent within the organization, creating opportunities for growth and professional development, including through direct mentorship and coaching.

Client and Vendor Relations:

• Establish and maintain long-term relationships with key clients and ensure high levels of customer satisfaction and retention.
• Own strategic partnership relationships with key vendors and ensure partnership requirements are consistently met or exceeded.
• Negotiate and help finalize contracts and agreements with customers and vendor partners.
• Lead and manage Microserve strategic pursuit process with or proposal team from go / no-go decisions through successful contract negotiation, and win/loss reviews.

Job Requirements:

• 10+ years of proven enterprise B2B sales experience in the IT services industry, with at least 5 years in a senior sales leadership role.
• 10+ years of experience developing and leading high-performing B2B sales teams selling into enterprise organizations.
• Solution Selling Expertise:
  Demonstrated ability to identify customer problems and align them with our solutions.
• Strategic Development:
  Experience in designing and implementing sales strategies, plans, processes, and tools to drive growth.
• Growth Driver:
  Demonstrated experience leading and continuously optimizing sales organizations while consistently driving meaningful growth.
• Marketing Leadership:
  Experience leading or actively collaborating with marketing to achieve shared success.
• Proven track record in a cross-functional, collaborative organizational structure.
• Strong knowledge and understanding of the IT services market, products, and trends.
• Excellent sales, relationship management, negotiation, and communication skills, both written and verbal.
• Strong leadership, management, and coaching skills, and ability to inspire and motivate a diverse and high-performing sales team, as well as other teams and individuals across the organization.
• Strategic, analytical, and problem-solving skills, and ability to make data-driven decisions.
• Customer-oriented, results-driven, entrepreneurial mindset, and ability to work under pressure in a fast-paced environment.
• Proficient in using CRM and other relevant sales software and tools.
• Proven track record in driving disciplined funnel management and accurate forecasting.
• Willingness and ability to travel as required.
• Education in business, marketing, related field, or equivalent experience.

About Us

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.