Retail-West - Area Manager - AB

We are an established Canadian facility maintenance company providing services to large retail and commercial businesses nationally.

Our compensation & benefits plan includes health, dental, vision, and a pension plan after 1 year.

Job Summary

This role involves leading, managing, coordinating, and implementing daily janitorial services across multiple store or site locations within a designated area or territory, serving various customer banners.

Key Focus Areas

• Customer Experience & Retention
• Performance of Partners & Cleaners
• Store Operations (budgets, profitability, KPIs)
• Quality Standards & Audits
• Training
• Revenue & Profit Growth
• Adherence to Processes, Policies, & Guidelines
• Support to other Area Managers

Planning & Budgeting

• Participate in developing annual plans by customer banners
• Implement store-level budgets
• Develop strategies for sustainability and profitability

Customer Relationships & Communication

• Build strong relationships with store-level customers and partners
• Serve as the main contact for communication between United and customers
• Address customer concerns promptly
• Support regional management in meetings with key stakeholders
• Conduct regular meetings and reporting on store audits and issues

Internal Communication

• Coordinate store-level communication with United Partners
• Set expectations, provide training, coaching, and mentoring
• Participate in cross-functional meetings

Process Compliance

• Lead process initiatives at store level
• Manage store audits and process adoption
• Use United technologies for business management
• Support operational KPIs and process improvements

Cost Management & Controls

• Manage revenue, costs, budgets, and margins at store level
• Support operational costing and monitor assets

Workforce & Performance Management

• Co-lead partner performance management

Recruitment, Training & Development

• Support hiring, onboarding, and termination processes
• Lead in-store partner training and development
• Mentor and coach partners regularly

Additional Responsibilities

• Align daily functions with company mission and values
• Ensure compliance with policies and safety protocols
• Protect company assets
• Perform other duties as required

Other Job Requirements

• Timely response to customer and partner needs
• Frequent travel within and outside the province
• Manage stress and solve problems effectively
• Work flexible shifts on a rotation basis

Education & Experience

• Bachelor's degree in business administration or related field
• At least 5 years in janitorial or similar operational environments
• 3-5 years in supervisory roles