Service Support Advisor

Alberta Retired Teachers Association ARTA
CA - Alberta - edmonton
May 21, 2025

Member Services Administrator (Full-Time, Temporary 1 Year Contract)
Are you open and always learning about economic, political, social and demographic trends and their impact on an organization? You will fit right in on the ARTA Member Services team.

This position is responsible for a variety of service and operational related activities for ARTA.
You will be charged with managing, developing and administering services to prospective and current members, providing customer service and effectively communicating with the membership.

This position reports to the Director, Plan Administration and leads the operational support of the association by ensuring members needs are met, build programs, and use appropriate mechanisms to increase membership to the association and lend expertise and support to the CEO, COO, and other ARTA staff.

Created by teachers, we are an Alberta-based not-for-profit linked by a common purpose - to ensure a healthy, active, engaged, and vibrant lifestyle for our members in their retirement.

Our culture encourages our members and our employees to live an enhanced quality of life.
As a Canadian Nonprofit Employer of Choice, office perks include a staff wellness program, generous time off, and professional learning opportunities.
If you have a strong passion for making a difference in people's lives, are a creative team player, and enjoy building strong relationships with those around you, then we invite you to apply to join our exciting organization.

Continue to develop detailed knowledge about the ARTA Benefit Plans and liaise with ARTA's claims adjudicator.
Perform account maintenance activities at member requests, such as address changes or membership status changes.
Review claims submission inquiries from members.
Provide scholarship information and application forms as needed.
Reconcile membership database with our claims adjudicator records by working with their staff.
Become the expert resource user for the ARTA benefits and membership administration system.
Remain current about other similar organizations with respect to their member services and product offerings, and recommend best practices, relevant ideas and opportunities that could benefit ARTA.
Contribute to ARTA team by performing other duties as assigned by the Chief Executive Officer (CEO), the Chief Operating Officer (COO), or Director, Plan Administration.

A relevant post-secondary degree or two to five years of applicable previous experience and exposure to employee benefits plan administration.
Working towards a Group Benefits Associate (GBA) designation would be an asset.
Working with retiree populations would be an asset.
Aptitude and enthusiasm for building positive relationships in a member support environment.
A passion for customer service.
Computer literacy and a demonstrated ability to troubleshoot and fix related problems would be considered an asset.
Experience with ARTA is considered an asset.

Due to the vulnerable population we serve, employees are encouraged to follow public health recommendations, including staying up to date with vaccinations such as flu and COVID-19.
However, vaccination is not a condition of employment.

Read the full job description and apply online on the recuiter's web-site

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