Strategic Account Manager Hospitality

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!We're looking for a Strategic Account Manager to join our Hospitality team in APAC.
Your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed's highest valued customers.
You strive to be a trusted partner for your customers by taking a collaborative approach to understanding their goals and challenges.
You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued.
Your ultimate goal is to help our customers achieve their desired outcomes, while exceeding their expectations at every step.
What you'll be doing:
Act as single point of contact and account owner for Lightspeed's largest and highest valued customersResponsible for driving product adoption and Net Revenue Retention of book of businessPlan and deliver Quarterly Business Reviews and Success Plans, pulling in Strategic Account Executive as neededMonitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growthAdvocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovationOwn, manage and drive key customer accountsEstablish and maintain strong relationships with Lightspeed customers with a strong understanding of client's business, goals and objectivesWork cross functionally with internal teams (Account Management, broader Sales team, Revenue Operations, Pay Operations, Launch and Support) to provide second-to-none customer satisfaction and resolution for at-risk eventsOwn and drive the strategy for each customer in your book of businessFunnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gapsAnd a little bit of…Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role.
What you need to bring:
We're looking for an experienced candidate who has experience with the following:
Experience in a key accounts level Customer Success or Account Management role in B2B environmentsExperience owning a large book of business ($ annual revenue)Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordinglyExperience in a SaaS and/or technology-related fieldIndustry expertise in hospitalityWhat's in it for you?Come live the Lightspeed experience.
Ability to do your job in a truly flexible environment;Genuine career opportunities in a company that's creating new jobs every day;Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:
Lightspeed share scheme (we are all owners)Unlimited paid time off policyWork remotely from anywhere in the world for up to 60 days per yearHealth and wellness benefit of $500 per yearMental health online platform and counselling & coaching servicesPaid leave and assistance for new parentsDog friendly environmentIncredible snack bar filled with a variety of snacks & drinks, to keep you going throughout the dayWeekly catered lunches for the entire officeDedicated Wellness Room for your physical and mental health needs, during working hoursExciting events hosted regularly by our Melbourne Culture ClubAwesome office space located in Southbank, VICWho we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE:
LSPD) and Toronto Stock Exchange (TSX:
LSPD).
With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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