Night Manager

Company Description

Hyde Melbourne Place is where urban luxury finds its perfect expression.
A true reflection of the way of life Melbourne is known for, the hotel brings a fresh perspective to guest experiences.
Our vision is to create a place that embodies the essence of Melbourne, that is of and for the city, accenting culture and genuine hospitality.

With an east end location in the heart of the city, Melbourne Place boasts a collection of experiences with a magnetic allure.
This layered, mixed-use precinct, bound together by lifestyle accommodation, meeting and event spaces, exemplary dining experiences and contemporary retailers.
A destination to experience the vibrant soul of Melbourne.

We're on the lookout for a confident and capable Night Manager to take the reins after dark and lead our Front Office team through the overnight shift.

You'll be the face of the hotel overnight-responsible for the safety, security, and seamless operation of the property during the twilight hours.
From late check-ins to early risers, you'll deliver a guest experience that's warm, welcoming, and always one step ahead.
You'll oversee nightly audits and reporting, manage guest requests with confidence and care, support your team, and work closely with other departments to ensure everything is set for the day ahead.

Main Responsibilities:

• Ensure accurate reports are prepared by supervising night audit procedures and reconciling daily transactions for management review.
• Manage late arrivals and early morning departures to ensure a smooth check-in and check-out process.
• Exceed guest expectations by promptly resolving overnight issues to ensure a positive experience.
• Collaborate with Food & Beverage establishments to maintain a cohesive and exceptional guest experience throughout the property during the late hours.
• Serve as the primary first aid responder during shifts, providing immediate medical attention to guests or staff in need.
  Maintain a calm and professional demeanour while administering first aid and coordinating further medical assistance if required.

• Supervisory or management experience in Hotel Front Office operations or related hospitality roles is preferred but optional.
• Strong understanding of front office systems (Opera Cloud) and proficient in night audit procedures, demonstrating accuracy in reconciling financial transactions.
• A natural leader with great communication and problem-solving skills.
• Ability to adapt to overnight shifts and handle diverse responsibilities as management requires.
• Must have valid Australian Working Rights.

HYDE Melbourne Placeis an equal opportunity employer.
We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.