Description
Enquiry, Administration and Reception Support
• Permanent Full Time
• Monday - Friday, 8:
30am - 5:
00pm
• Cheltenham VIC 3192 - and other locations around Victoria as required by Melba
• Salary on offer + Not-for-Profit Salary Packaging
• Join a values-oriented Human Rights Organisation
About Us:
For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value.
Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.
Melba won the 2023 National Disability Award for Excellence in Service Quality.
About the Role:
This position is responsible for managing and responding to enquiries related to services offered by Melba Support Services.
The role involves providing accurate information, guidance and support to people seeking access to services, including prospective people supported and their representatives, ensuring their needs are addressed effectively and empathetically.
Additionally, this position will oversee and coordinate reception activities ensuring a welcoming and accessible reception area is maintained.
This involves ensuring that individuals seeking assistance- whether by phone, email, or in person-are directed to the appropriate department or team.
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