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This role can be located in Sydney, Newcastle, or Canberra.

Our Customer Experience Solutions (CXS) team delivers the world's greatest content, transformational platforms, and market-leading services to our customers.
The CXS team offers tailored venue management solutions including technology platforms, patron engagement systems, analytics, business solutions, training, and technical support.
As a Customer Success Trainer, you will conduct functional and technical system product training using various delivery methods such as face-to-face, Zoom, telephone, and remote desktop.

You will leverage your industry experience related to the day-to-day operations of gaming venues, focusing on Gaming, Marketing, Membership, Cashflow, back-of-house procedures, and digital content management.

Responsibilities
  • Provide on-site pre- and post-installation training and support for Aristocrat's Venue Management Systems, applications, and web-based products.
  • Develop structured training courses and supporting documentation.
  • Build and maintain strong customer relationships.
  • Manage customer inquiries and ensure all information is logged in Salesforce.
  • Assist with Operational Acceptance Testing (OAT) on new and existing products.
  • Collaborate with sales on new bids and tenders.
  • Work effectively with customers, product developers, customer support, and sales to deliver innovative instructional solutions for effective product use.
  • Manage client calls utilizing our Call Management System (Salesforce).
What We're Looking For
  • Exceptional customer service skills.
  • A passion for helping people and a willingness to learn.
  • Knowledge of casino and/or club operational procedures and gaming is highly desired.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Experience in venue promotions, including building promotions, marketing, draws, and kiosk use, is highly regarded.
  • Hands-on experience delivering formal training programs.
  • Excellent presentation, organizational, oral, and written communication skills, including training and procedural documentation writing.
  • Ability to work collaboratively within a team.
  • Proven application/technical training experience, preferably within the gaming environment, especially in cash-flow analysis and reconciliation procedures.

We work flexibly at Aristocrat with a hybrid work model.
This role requires occasional on-site presence at customer venues, with the flexibility to work from the office or home.
The position can be based in Sydney, Newcastle, or Canberra.

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Read the full job description and apply online on the recuiter's web-site

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