SAINT LAURENT Store Director

SummaryABOUT SAINT LAURENTFounded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom.
This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear. Job Summary/Purposes:
The Store Director is a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to customers, in particular Top Clients and VIPs, in order to guarantee store business goals.
He/she represents the Company and is a proactive Sales professional who guarantees compliance with all procedures set by the Headquarters and aims to manage Store Staff and ensure that the Store runs efficiently.RESPONSIBILITIES:
BUSINESS DEVELOPER:
Attract, recruit, develop, retain, and engage customersDemonstrate sales leadership for staff by playing an active role on the selling floor:
VIC/VIP relationshipSupervise sales to ensure customer satisfaction, engagementImplement action plans to achieve general targets and P&L:
Define targeted quantitative and qualitative goals and ensure they are achievedAnalyze the results, verify daily, weekly, monthly activities and set up yearly assessments:
KPIsImplement action plans defined with the HQ and guarantee follow up at store levelCommunicate high quality relevant feedbacks and reporting to HQ and/or staff:
Provide high quality relevant feedback and requested reports to HQInform the Head of Retail of any local events in the city and/or organized by competitorsKnow and monitor business environment including local competition:
Keep relevant with market and fashion trendsCommunicate this information to the StaffA TALENT LEADER AND DEVELOPERIdentify, attract, recruit, develop and retain talents:
Consistently recruit top talent in partnership with the Head of Retail and HRCreate and maintain a positive work environmentMotivate and challenge the team on a regular basis:
Create a team whose activities will be coordinated to ensure that this team is always motivated and competentKeep staff informed regarding Store performance through the necessary tools agreed on with the Head of RetailCoach staffManage individual appraisal interviewsCreate development plans for sales staff and management:
Ensure professional growth and training of the staff with a coaching approach, by constantly stimulating them to be up-to-date in the Fashion industry.BRAND PROMOTER:
Promote the brand's culture internally and externally:
Oversee the clienteling approachEnsure that the qualitative standards required by our brand are maintainedEnsure store atmosphere upholds brand image:
Ensure that the Store windows are always in place and set up the layout of the Store according to the Company directions (VM guidelines)Ensure that the image of the Store is in line with corporate standards and that the Staff is aware of this standardEnsure that team behaviors and store appearance are consistent with the standard of Saint Laurent service, image and valuesBuild a network of people who have an impact on local and international Luxury business to develop customers' loyalty (especially with Top Clients and VIPs):
Guarantee excellent customer experience including welcome and treatmentsEnsure that all delicate situations regarding customer complaints and the overall sales process are dealt with accordinglyUse clothing allowance and behavior to attract new customersPROCESS MANAGER:
Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization:
Handle all administration and accounting responsibilities.Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workloadApply all the necessary golden rules to ensure the safety of both store team and customersSupervise warehouse stock and verify that it is in line with the Store's sales potential.
Report to Merchandising Retail at Headquarters accordinglyManage inventory activities taking into account related inventory results in collaboration with the Back Office OperationTake all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the WarehouseEnsure that the packaging and positioning of the product are coherent to the protection of corporate assetsChallenge current processes to ensure efficiency and effectiveness:
Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office OperationProfile:
Commitment to take part in an innovative projectSignificant experience in the sale of luxury goods or retail3 to 5 years of successful experience in a managerial position (10 people)High sensitivity to customers' experience and loyaltyExceptional interpersonal skills, persuasivenessPrecision, organizational skillsAdaptability, openness, risk taking, dynamic, listening abilities, curiosityHigh availability, responsivenessProduct and Fashion sensitivityMastering computer skills (Word and Excel)Saint Laurent is committed to building a diverse workforce.
We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace.
It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.
As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Job Type:
RegularStart Date:
2025-04-01Schedule:
Full timeOrganization:
LUXURY FASHION GULF L.L.C.
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