Senior Patient Relationship Lead- UAE National

Ghobash Group
AE - sharjah
May 2, 2025

Pyramids Health Services has been offering experienced home care services by specialized medical professionals in the UAE since 2012.
PHS has been awarded the highest level of accreditation in Long Term and Home Care by CARF (Commission on the Accreditation of Rehabilitation Facilities) International in 2017.
Our wide range of services extends beyond basic home nursing to specialized physiotherapy and medical care, providing short-term or long-term care in the home, depending on a person's needs.
We are qualified to source and operate medical equipment approved by referring hospitals and customized for the home setting, delivering safe and smooth transitions.

Patient leads origination - originate patient referral leads from hospitals and referring physicians, establish and demonstrate an active network of referrals.
Patient relations - maintain direct contact with the family / patient and engage nursing and rehabilitation operations teams to execute on patient care, catering to all patient / family queries.
Pricing and services strategy - own our contractual agreements, update them when necessary, design pricing for all our services, and present pricing strategies to the direct manager.
Partnerships - introduce, negotiate, engage, and close key strategic partnerships with referring hospitals, B2B contacts, and corporates.
Handle all patient concerns and pro-actively ensure all patients' needs are met.
Be a point of contact for all departments regarding Patient Experience.
Handle any special patient requests and deal with any complaints or patient queries.
Encourage excellent standards of Customer Service delivered to the patients.
Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction.
Drive and encourage Feedback Questionnaire responses (Patient Satisfaction Survey).
Highlight any trends in relation to our Patient Satisfaction Survey.
Routine visits to patients, ensuring patient expectations are met and that any issues are dealt with and escalated if required.
Develop and maintain relationships with client facilities, customers, and corporate tie-ups.
Capable of proactively selling the complete range of services to current and potential clients, customers, and local healthcare facilities.
Manage the fiduciary relationships within the office, including pricing, margins, overhead, expenses, etc.
Work with Clinical Doctors, nurses, and caregivers to ensure optimal clinical outcomes for all clients, including possible discharges and admissions.

Qualifications

Bachelor's degree in Healthcare, Administration, Business, or other related fields.

Additional Information

Able to work under pressure to meet demanding time pressures and deadlines.
Able to work on own initiative and as part of a team.
Strong verbal and written communication skills.
Ability to work independently.
High level of professionalism and personal presentation at all times.
Able to understand and adapt to cultural sensitivities.
Problem-solving / lateral thinking skills.
Excellent time management and prioritization.

Read the full job description and apply online on the recuiter's web-site

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