Administrator - Terminations & Inventory Management - Real Estate

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Dubai Holding's real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai's residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centers, mosques, schools, supermarkets and landscaping.
Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
Job Purpose:
The job holder will be responsible to support the team in processing terminations and settlements of defaulters in-order to achieve department strategic objectives.
Key Responsibilities:
Collaborate with relevant customer care functions (Remedial, Payment Support, Others) to gather information and documents for defaulter termination cases.
Ensure timely submission of cases for processing under DLD and Legal procedures, following specific criteria (e.g., off-plan BTS, Completed BTS, Land ownership).
Manage case progress through DLD and/or Legal systems, including
Updating Salesforce and internal trackers with accurate case status changes.
Reconciling case information between internal and external systems (DLD, Legal).
Escalating cases to the next appropriate stage (e.g., notices, hearings) based on defined procedures.
Proactively communicate operational needs related to terminations and settlements (e.g., license renewals, recharges).
Address customer concerns and objections within the DLD system.
Maintain accurate and complete records of terminations, settlements, and government interactions.
Update Salesforce with relevant information on a daily/weekly basis.
Contribute to the creation of termination/settlement reports by gathering data and providing basic analysis.
Co-ordinate communication and document delivery with government bodies (DLD, RERA, TAMLEEK) and news agencies.
Build and maintain positive relationships with relevant government authorities.
Manage communication and follow-up with external service providers (courier companies, legal department, GR-Compliance) for various needs.
Co-ordinate with internal departments (Finance, Customer Care) for information sharing and document translation.
Prepare and submit complete and accurate documentation for termination and settlement purposes to RERA and DLD.
Collaborate with legal and compliance teams to ensure regulatory adherence during terminations.
Communicate effectively with customers throughout the termination process
Assist the section head and relevant departments (Finance, CRM, Legal) with terminations and settlements involving bad debts. This includes analyzing cases, preparing assessments (LTA & DTA), and addressing basic inquiries.
Proactively plan for case terminations and settlements, including reporting concerns, escalating issues, and collaborating on effective solutions.
Proactively plan for tenant terminations, including next steps, required notices, and escalations to relevant departments (Remedial, Legal, DLD) for swift resolution.
Effectively resolve cases in support of senior team involving bad debts, both during DLD audits and court hearings, collaborating with the section head for immediate action.
Candidate Qualifications, Experiences & Skills:
High school diploma or equivalent qualification; Bachelor's degree in business Administration / Law - preferred
Knowledge of legal regulations and procedures related to terminations and receivable management.
2-4 years' experience in related field
Proficient in MS Office suite, particularly MS Excel for data and reporting.
Ability to work on CRM system (YARDI)/ Sales force/Oracle - will be an advantage
Excellent verbal and written communication skills.
Customer Centric approach
Detail-oriented and Team player
Relationship building
Be able to handle multiple tasks and meet deadlines.
Ability to prioritize collections efforts based on the urgency of outstanding payments.
About the Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
Seniority level


Associate
Employment type


Full-time
Job function


Legal and Administrative
Industries

Financial Services, Real Estate, and Hospitality
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