Field Performance Advisors (FPA) - Job Stage - 6; Job Role - Service Delivery Manager The Field Performance Advisor (FPA) is responsible for driving optimal performance and continuous improvement among our Suppliers by engaging in regular site visits to consult and engage directly with Suppliers to correct real-time discrepancies and identify ways to improve crew effectiveness, tool utilization, and quality.
The FPA will utilize their knowledge and expertise to consult with Suppliers and develop process improvements that can be integrated across sites and markets throughout the country
The FPA role will partner directly with market Suppliers as a representative of share feedback, recommendations, and work closely with various support groups to implement more efficient and standardized ways of working. Job Responsibilities
• Review and analyze site performance metrics, including but not limited to, cycle time, close out package (COP) first time right, (Job Hazard Assessment) JHA compliance, tool utilization, build quality, and customer specific requirements.
Based on site review and analysis, identify Supplier performance areas in need of improvement, provide feedback on site performance metrics to Territory Director andSuppliers, and partner with Suppliers to correct, adapt, and respond to the feedback.
Engage with suppliers on-site to conduct root-cause analysis of performance deficiencies, troubleshoot problems, and ensure that Suppliers correct real-time discrepancies related to safety and construction.
Strategically plan daily and weekly site and supplier visits to achieve key targets and drive overall market performance, considering suppliers' KPIs, performance, current needs, etc.
Minimum relevant work/industry experience of 7+ years.
• Bachelor's degree preferred. • Experience with providing design solutions and guidance on order of operations.
• Strong knowledge of general construction processes & procedures.
• Experience in managing and directing general contractor suppliers, construction scope estimation, etc. (Civils, Ground, L&A, Backhaul, Maintenance Work).
• Knowledge of and ability to enforce and customer construction and quality standards.
• Ability to interface with customers, property owners, and other internal and external ancillary personnel as needed.
• Strong knowledge of contracts (leasing, vendor facing, customer facing) and financial acumen.
• Demonstrated ability to collaborate and develop positive relationships with suppliers or other external business partners.
• Experience leading or influencing teams to perform at their best.
• Strong understanding of applicable health and safety regulations impacting and its suppliers in the local market.
• Completion of approved OSHA (Occupational Safety and Health Administration) 30-hour course for telecommunications industry.
• Previous experience working on equipment portfolio is a plus.
About LanceSoft:
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
EEO Employer:
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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