The Pharmacy Support (PS) colleague (uncertified, certified, unlicensed, or licensed) provides safe, quality technical and non-technical functions which assist in provision of pharmaceutical care under the supervision & direction of a registered pharmacist in accordance with level of experience, education, policies & procedures.
Functional Roles (not inclusive of titles or advancement career progression)
PS IV Lead / Business Support:
Primary responsibilities
Communicating with providers, case managers, patients in coordinating care
Obtaining and managing prior authorizations per insurance policy requirements for infusion medications
Assisting patients in co-pay assistance enrollment and management of renewals for these programs
Scheduling patient appointments
Collaboration with the billing team to help manage denials, address patient billing concerns, minimize lost revenue, and help to ensure all appropriate revenue is captured
Maintain accurate patient insurance information and obtain all clinical documentation for safe onboarding of new patients
Secondary responsibilities
Inventory management, filling prescriptions, ordering medications
Assist pharmacists, pharmacy technicians, infusion nurses, intake team in daily tasks
Expanded knowledge and experience of the PS III Advanced Expanded role.
Additional education in area of specialty, leader in area of pharmacy practice.
Serves as knowledge expert in specialty-based programs (e.g., 340B program specialist, inventory lead, medication history/reconciliation specialist), education resource, role model & mentor; coordinates / leads unit, program, or service scope of responsibilities, including management of human resources (e.g., scheduling, workflow, and operations).
Basic data analytic skills supporting report generation / dashboard maintenance.
Minimum Qualifications
Additional Qualifications Additional skills and certifications preferred for position or role assignment Certified Pharmacy Technician 340B drug pricing program knowledge; ACE certification Inventory management knowledge Business management, project management, & analytics skills
Ambitious and self-motivated.
Detail-oriented with strong organizational skills.
Comfortable discussing financial situations with patients.
Proficient in technical skills related to pharmacy operations.
Excellent communication and interpersonal skills.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
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