Sales & Services Director

Since 1890, Kubota has evolved in a unique way worldwide. With a strong will to solve problems in food, water and the environment, we have leveraged our strength as a manufacturer and a solutions provider. Spanning across 120+ countries and employing more than 50,000 people in Asia, Europe and North America, Kubota generates revenue in excess of $20 billion. From agricultural and industrial machinery, and overall water solutions, to any other living environment solution, our question, and our challenge was always the same: what can we do to meet the demands and enhance our lives for tomorrow?

Explore this exciting career opportunity and join us on the journey as we seek to be an 'Essentials Innovator for Supporting Life'.

My job, Our future

Main mission
The Sales & Service Director is responsible for the strategy, development, and sales performance primarily within Belgium, Netherlands & Luxembourg (BNL) region. He/She defines the sales direction, manages the distribution network, and drives sales in close collaboration with internal teams. The role also includes operational management responsibilities for the sales branch based in the Netherlands, which he/she is tasked with structuring, developing, and leading.

Responsibilities:
1. EXPORT SALES STRATEGY
Actively participate in defining the BNL strategy for the tractor division in coordination with general management.
Set revenue, margin, and development targets for each market.
Translate strategic directions by sector (agriculture and groundcare) and customer typology.
Identify growth drivers, promising markets, and appropriate distribution channels.
Contribute to the launch and promotion of new products.

2. BUSINESS DEVELOPMENT AND NETWORK MANAGEMENT
Manage and support a network of distributors and importers with a focus on sustainable partnerships.
Monitor and evaluate sales performance.
Analyze sales, control margins, and adjust pricing policies if necessary.
Develop a prospecting plan, assess local market needs, and create tailored sales arguments.
Participate in drafting and negotiating contracts with distributors (in coordination with legal counsel and the executive assistant).
Organize and attend trade shows in collaboration with local partners.
Conduct regular field visits to strengthen client relationships and maintain a strong sales presence.

3. CUSTOMER FOLLOW-UP AND SERVICE QUALITY
Oversee technical support activities for the network, with assistance from regional Service Managers.
Handle complaints, disputes, and warranty requests.
Coordinate with internal departments (sales administration, logistics, production, warranties) to ensure quality deliveries and customer satisfaction.
Anticipate orders and production lead times, coordinate with procurement.
Propose product and service improvements as part of a continuous innovation process.
Build customer loyalty through responsive and local service.

4. MANAGEMENT OF THE SALES BRANCH IN THE NETHERLANDS
Manage the profit center of the Dutch branch.
Lead and supervise a team (recruitment, training, performance evaluation, career development).
Define and implement a local development strategy (agricultural dealership network, local marketing actions).
Organize workloads, allocate objectives, and monitor sales results by sales type.
Implement internal procedures, structure the organization, and optimize productivity.
Support the team daily and contribute ideas for process and performance improvement.
Act as a liaison between the branch and headquarters (reporting, communication, strategic alignment).

5. ADMINISTRATIVE MANAGEMENT AND REPORTING
Monitor orders with accounting teams: forecasts, orders, invoicing, payments.
Manage expense reports and all costs related to the activity.
Participate in internal division meetings and provide regular activity reporting.

Profile
Education & Experience
Higher education in economics, business school, or agricultural equipment engineering (Master's degree preferred).
Proven experience (minimum 5 to 10 years) in managing a distributor network and/or in business development, ideally within the agricultural, industrial, or technical B2B sectors.
Successful experience in team management and/or managing a sales entity.

Technical and Interpersonal Skills
Excellent command of sales techniques, negotiation, and network development.
Strong skills in sales strategy, marketing, and performance management.
Ability to operate in a multicultural environment and manage remote teams.
Proficient in management tools (Microsoft, SAP, Power BI).
Results-oriented, autonomous, rigorous, and well-organized.
Reactive, resilient under pressure, and customer focused.
Creative and proactive in promoting the brand in competitive markets.
Languages: fluency in French, Dutch, and English is essential.

POSITION HIGHLIGHTS
Strategic and high-visibility role within a recognized industry leader.
Autonomy in managing the assigned area and sales agency.
Ambitious development projects with significant decision-making latitude.
Technically challenging and stimulating environment.