Enterprise Key Account Manager

About us:
At Kampaay , we're redefining how corporate events are planned and executed. Our innovative platform empowers businesses to independently manage everyday events-like team lunches and team building activities-through a smart, user-friendly catalog of services. For more complex and large-scale events, our team of experts steps in to guide customers from planning to execution. The result? Seamless, fast, and centralized event management that scales with your business.
We're a fast-growing startup (growing 2x YoY) operating in Italy and Sweden, backed by top-tier investors and featured in Forbes as one of Europe's most promising event tech companies.

The Role
We're looking for an Enterprise Key Account Manager to join our Sales team. In this role, you'll manage part of the Kampaay customers portfolio, being the point of reference for our clients with the main objective of managing their business needs and to be their consultant for the event requests supported by our Operations team.

Thanks to your deep knowledge of the event world you will be the best consultant for our customers being able to plan together with them their yearly event calendar, guarantee quality and effectiveness using our innovative platform.

Location
This is a hybrid role: the reference office is in Milan , but we would love to see your face around our office corridor as often as possible

‍‍ What You'll Do as an Enterprise Key Account Manager
Be an Expert on managing your own customer portfolio in order to expand Kampaay customers spending. And so:
You will have to manage customer relationships and work closely with them in order to implement their spending budget;
You will lead the platform onboarding process (up to 100+ users per company) and the first approach with new customers in order to build long-term relationships;
You will manage and implement the activities included in the customer contract to consolidate the partnership with the client and become their key point for everything concerning the event (following 'One partner' approach );
As a consequence of the above, you will be responsible for the expansion of the accounts you manage in order to improve their spending year over year;
You will be in charge of each client's wallet reporting and forecasting with the aim of monitoring its trend and predict future performance;
You will manage customer contract renewals;
You will gather feedbacks on our service and platform to continue their improvement;
You will collaborate with our Clients Key Operations accounts on every event delivery aspects, expansion strategies and customer caring;

What We're Looking For
at least 8-10 years of experience as Account/Event Manager, Key Account Manager in event industry, agency or similar;
solid experience in managing Key Accounts at commercial level meaning: keeping customer relationship, being the reference point for client support;
talent for taking care of your clients;
great knowledge of how an event works in terms of complexity, suppliers needs and budget setting, in order to be a consultant for the clients;
passionate about digital innovation solutions and eager to use it to boost the event world;
profound application experience on digital solution making, and always seeking to learn more on what's new on innovation;
Italian mother tongue and fluent in English (B2+)

You have such experience in the business world that you have all we are looking for as soft skills in your everyday schedule, and don't require explanations…so you definitely should be a superman/woman

What You'll Get
You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Kampaay grows further

Competitive salary package;
Flexible hybrid working policy and a casual and relaxed office environment to let you feel comfortable;
An inclusive environment with a real focus on parity (almost 50% of our team members are women);
Career tracks that can match all expectations: we believe in our Kampaayers and we want them to progress on their journey at Kampaay.
Weekly seasonal fruit in the office and everyday coffee and tea in the kitchen;
Company Laptop, monitor & phone: flexibility to create your set-up (PC, Monitor, Keyboard, Mouse, etc.);
Integrated Health Assistance: Program to cover expenses regarding healthcare needs. Visit and ask us for the credentials;
Health & wellness perks (WellHub account, UnoBravo sessions, FunnyFin support);
Daily meal vouchers (8€/day);
A team-first culture that values transparency, collaboration, and ownership >
Regular team events, offsites, and aperitivos

Why Join Us?
At Kampaay, we believe in creating space for people to thrive. Whether you want to deepen your sales skills, drive impactful projects, or help scale a fast-growing company - this is the place for you! If you're ready to challenge the status quo and make a difference in the world of corporate events, we'd love to meet you!