Head of Client Delivery

Head of Delivery - RemoteAssistants

Location: Remote

Compensation: £60,000 profit share (after threshold)

Reports to: Founder (James)

Start Date: Immediate

Mission

To transform RemoteAssistants.ai from a high-profit placement agency into a recurring revenue, productised staffing business doing £2M+ per year - without founder dependence.

Outcomes You Own

Scale placements from 15/month to 30+/month

Launch and grow the £2.5K/month RAaaS model to £75K MRR in 6-9 months

Build and lead the internal team (Heads of recruitment, CSMs, Sales support)

Deliver <10% churn, 48-hour client onboarding turnaround, and 95% placement NPS

Maintain clean systems, SOPs, and reporting - visible to the founder weekly

Make RA a business we can sell, raise on, or scale passively

Responsibilities

1. Team Management & Delivery

Oversee and support Heads of recruitment(fulfilment leads)

Set and enforce SLAs: time to match, quality checks, onboarding support

Hire and manage CSMs as client base grows

Handle tough client situations and replacements

2. Revenue & Performance Management

Own weekly metrics: placements, revenue, churn, fulfillment margins

Collaborate with sales to align delivery with demand

Forecast capacity + manage monthly cash/ops plan

Approve placement quality and ensure Liquid Accelerator training is baked into delivery

3. Systems & Ops Infrastructure

Build out operational dashboards in Notion or Airtable

Maintain SOPs for end-to-end placement and RAaaS delivery

Ensure all contracts, onboarding, and processes are systemised

Improve automation and reduce founder bottlenecks

4. Strategic Growth Support

Help transition £6K placement clients into £2.5K/month MRR model

Ideate upsell opportunities: 2nd VA, add-on services, premium tiers

Prepare the company to be exit-ready (clean financials, metrics, org chart, IP docs)

You Are

A builder and operator, not a babysitter

Obsessed with detail, structure, and systems

Experienced in remote staffing, outsourcing, or B2B service delivery

Calm under pressure, good with people, and clear with standards

Able to lead a team and push back when needed

Hungry to scale something meaningful with autonomy

Bonus Points If You Have:

Background in a company like Support Shepherd, Athena, MultiplyMii, or similar

Built delivery teams or ops infrastructure in high-growth agencies

Experience with Notion, Airtable, ClickUp, Slack, and async operations

Understanding of UK/US client expectations + global VA markets (SA, PH, LATAM)

How to Apply

Send a Loom (max 3 min) introducing yourself and answering:

How would you scale RA to 30 placements/month?
How do you manage team quality in a remote staffing model?

Attach:

Your CV or LinkedIn
A short note or doc outlining a system you've built in a similar role
Send to: ***
Subject line: GM - RemoteAssistants.ai - [Your Name]

COMPANY CORE VALUES:

Our core values shape everything we do at The Agency Blueprint and Remote Assistants , and we're looking for someone who resonates with these principles:

Conscientiousness: We strive for excellence and attention to detail, ensuring the highest quality work and integrity in everything we do for our clients.

Integrity: We push boundaries, embrace growth, and continuously aim for higher standards and success.

Become the Best You Can Be: We're committed to self-improvement, empowering ourselves and others to grow and achieve more.

JOIN THE AGENCY BLUEPRINT TEAM:

Are you ready to join a fast-growing team and help shape the future of recruitment agency growth? If you're passionate about driving results and are committed to personal and professional growth, apply now to become part of The Agency Blueprint team.

Read the full job description and apply online on the recuiter's web-site

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