Cyber Operations Manager

The Role
The Cyber Operations Manager is responsible for the 24/7 delivery of high-quality cyber security services to our Managed Security Services clients. This role involves leading a team of cyber security analysts and consultants, overseeing all SOC functions, and ensuring effective incident response. The Cyber Operations Manager will drive continuous improvement in security operations, maintain strong client relationships, and provide expert guidance on technical security matters in collaboration with the Cyber Operations leadership team.
The role could be based out of any locations around London/Solihull/Burgess Hill.
Role Responsibilities
• Manage and mentor a team of cyber security analysts and consultants, ensuring optimal performance and professional development.
• Oversee the 24/7 operations of the SOC, ensuring the quality, efficiency, and effectiveness of security monitoring, threat detection, and incident response.
• Develop, implement, and maintain security processes, procedures, and best practices to enhance cyber operations services.
• Establish and maintain strong relationships with clients, vendors, partners, and stakeholders, serving as a primary point of contact for security-related matters.
• Prepare and present comprehensive security reports, dashboards, and metrics to the Director of Cyber Operations and clients.
• Identify, investigate, and resolve security issues and incidents, ensuring timely and effective remediation.
• Foster a positive and collaborative work culture, promoting team growth and development.
• Manage and improve the effectiveness and efficiency of the SOC through process improvements and enhanced communication between support and business functions.
• Collaborate on the implementation and manage security automation and orchestration tools to streamline SOC operations.
• Conduct regular performance evaluations of SOC analysts and provide constructive feedback.
• Lead post-incident reviews to identify root causes and implement corrective actions.
• Act as a point of escalation for complex security incidents and provide expert guidance.
Skills, Knowledge & Experience
• Proven experience in cyber security, within a leadership or management role.
• Proven experience working in a Managed Security Services Provider (MSSP) environment.
• Extensive experience in incident response and security monitoring.
• Industry certifications such as CISSP, CISM, CISA, or equivalent.
• Experience managing, optimising and providing assistance for information security events using SIEM and SOAR systems in enterprise environments.
• Experience with multiple security controls across various technology domains.
• Strong understanding of security frameworks and best practices (e.g., NIST, MITRE ATT&CK).
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
About Acora
We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.
Our mission is to unleash the potential of people through amazing IT experiences.
At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way.
• 1 BE THE BEST YOU CAN BE
We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.
• 2 WE DO WHAT WE SAY
When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.
• 3 TOGETHER WE WIN
Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus.Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers.
To be considered for this position, you must have full rights to work in the UK.
Equal Opportunities at Acora
Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team