Bar Supervisor

THE ROLE

Mandarin Oriental Savoy, Zurich is looking for a Bar Supervisor to join our Bar Team

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Food & Beverage Department, the Bar Supervisor is responsible for leading the bar team to always provide impeccable service to guests. The Bar Supervisor reports to the Assistant Restaurant Manager and Restaurant Manager.

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As Bar Supervisor, you will be responsible for the following tasks:

• Leading your own team and ensuring smooth and guest-oriented workflows in the restaurant in close cooperation with all departments of the house
• Development of bar concepts and creation of drink menus 
• Excellent product and sales knowledge
• Ensuring quality standards and guest satisfaction 
• Set up of the bar, inventories, taking and preparing orders  
• Guaranteeing smooth and guest-oriented work processes in close cooperation with all the departments of the house 
• Accurate posting of all the sales in the cash register system and implementation of a correct cash register settlement 
• Promoting the development of employees, conducting feedback and appraisal interviews  
• Complying with hygiene regulations and cleanliness within the framework of the HACCP guidelines

As Bar Supervisor, we expect from you:

• Completed vocational training in the upscale hotel or catering industry, best 2-3 years of professional experience in a similar position. Ideally, through training as a bartender. 
• Leadership, organizational skills and the ability to lead a team of employees from different cultures with sensitivity and discipline  
• Expressiveness, open-mindedness and team spirit 
• Written and verbal communication skills - guests will come to you with both complaints and positive feedback  
• High quality awareness and a sense for trends 
• Good computer skills and knowledge of various cash register systems 
• Excellent manners and well-groomed appearance, as well as a positive charisma 
• Flexibility and ability to work under pressure - your position will include weekend and holiday shifts
• Very good knowledge of German and English. Further foreign language skills are an advantage
• Successful applicants must have the right to work in Switzerland

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates.

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