ServiceNow Business Analyst

BRP
CA - Quebec - Montreal
May 19, 2025

We are seeking a motivated and detail-oriented senior ServiceNow business analyst with expertise in ITSM (IT Service Management) and SPM (Strategic Portfolio Management) to join our team. In this role, the business analyst will follow requirements from ideation until post-implementation and operationalization, and elicit, document, and manage the scope definition (business objectives, business needs, business and technical requirements, and business rules). The ServiceNow business analyst will ensure that the scope definition covers the business and/or technology solutions delivered by programs/projects/enhancements and ensure that key features necessary for the successful completion of programs/projects/enhancements are successfully implemented. The focus of the business analyst will be on ITSM and SPM functionalities and processes with the goal of benefiting from ServiceNow out-of-the-box functionalities and optimizing utilization of the platform.

YOU'LL HAVE THE OPPORTUNITY TO:

Collaborate with stakeholders to gather and analyze business requirements related to ITSM and SPM functionalities.
Design, configure, and implement solutions in the ServiceNow platform to meet business needs.
Conduct testing and validation of implemented solutions to ensure accuracy and functionality.
Assist in documenting processes, procedures, and best practices related to ITSM and SPM processes within ServiceNow.
Participate in training sessions and knowledge transfer activities for end users and team members.
Stay updated with industry trends and best practices in ITSM, SPM and ServiceNow to propose innovative solutions.
Create and maintain documentation related to ServiceNow configurations, processes, and procedures.
Stay updated with ServiceNow releases, trends, and industry best practices to drive continuous improvement and innovation.
Design and configure solutions within ServiceNow to meet business requirements, ensuring alignment with best practices and platform capabilities.

YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

A bachelor's degree in computer science, information technology or a related field.
Proficiency in ServiceNow platform capabilities such as Incident Management, Change Management, Problem Management, Event Management, Release Management, Service Catalogue, CSDM and Reporting.
Strong analytical skills with the ability to gather and interpret business requirements.
Excellent communication skills to collaborate with stakeholders and convey technical concepts effectively.
The ability to work independently and in a team environment, managing multiple tasks and priorities effectively.
Certification in ServiceNow (e.g. Certified Implementation Specialist) and familiarity with the ITIL framework would be an asset.
5+ years of experience working as a business analyst or equivalent.
5+ years working within ServiceNow, with a strong understanding of ITSM and SPM (Strategic Portfolio Management) modules.
A solid understanding of IT resources and configuration management principles.
Data analysis and reporting skills.
Problem-solving and troubleshooting capabilities.
Technical documentation skills.
Knowledge of network protocols, devices and infrastructure components would be an asset.
SPM (Strategic Portfolio Management) knowledge would be an asset.
Project management experience and familiarity with Agile methodologies would be a plus.
Customer focused.

ASSETS:

Certified System Administrator (CSA) in Service Now.
ServiceNow Implementation Specialist.
ITIL V4.

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let's start with a strong foundation - You want it, we have it:

Annual bonus based on the company's financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP

What about some feel good perks:

Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products

WELCOME TO BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.

#LI-Hybrid

#LI-GB1

Read the full job description and apply online on the recuiter's web-site

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