Responsible to: Operations Specialist Department: Operations
Location: Vancouver HQ
Salary: 58-65k
We are looking for an operations coordinator to support all aspects of our company & operations. The operations coordinator responsibilities include providing operational support to business departments, managing inventory integrity, optimizing operational processes, overseeing process and quality management documentation, and liaising with external stakeholders.
Key Duties/Responsibilities:
Maintaining day-to-day operations
Supporting the operational requirements and resolving operational issues of business departments
Optimizing operational processes and procedures to maximum efficiency while maintaining quality standards.
Assisting with the implementation of new processes and procedures.
Identifying initiatives to improve customer, employee and partner experiences.
Support training of updated processes to existing and new employees
Maintain inventory and record keeping integrity, follow up on required systems processing and investigation of discrepancies
Interacting with partners, vendors and suppliers, answering questions, and resolving issues.
Assist in the reorganization of operational processes to align with business requirements
Liaise with contracted agencies and external support departments with operational requirements
Tracking and reporting on operations department performance KPI's
Developing and maintaining policy and procedure documents.
Other duties to support business operations as assigned
Skills/Experience/Knowledge needed:
~ Tertiary education in business administration, supply chain, operations or a related field or an equivalence of experience
~2+ years of experience as an operations coordinator or in a similar role
~ Ability to analyze and improve operational processes.
~ Able to manage competing priorities and expectations between business departments
~ Strong problem-solving and time management skills.
~ Detail-oriented. Strong analytical skills with the ability to interpret data and identify actionable insights.
~ Proficient in utilizing spreadsheet tools (i.e MS Excel) to manage, analyze, and identify trends for process improvement and reporting
~ Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners
~ Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
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