Customer Due Diligence Ops Manager

Worldpay
BR - Sao Pedro
May 23, 2025

We are seeking a experienced Customer Due Diligence (CDD) Operations Manager to lead a world-class CDD function.

About the team

Our Business Enablement Worldpayers are the engine that propels us forward. Their curiosity and openness to new ideas feed our strategic direction and ultimately make our vision a reality. The successful candidate will possess an understanding of regulatory compliance, operational excellence and a proven track record in leading CDD team. You will be responsible for leading a team of analysts ensuing compliance with local and international regulations.

What you'll own

Leadership & Team Management:

Develop and mentor a high-performing CDD team with clear performance frameworks, objectives, and career development plans
Foster a collaborative culture that balances regulatory compliance with exceptional customer experience
Implement effective capacity planning and workload allocation based on risk profiles and team capabilities
Monitor backlogs, identify bottlenecks, and ensure appropriate prioritization of high-risk cases

Program Execution & Continuous Improvement:

Lead day-to-day execution of the Global Due Diligence program ensuring strict regulatory compliance
Maintain oversight of emerging issues, proactively managing them from identification to resolution
Identify process optimization opportunities to enhance user experience and drive efficiencies
Stay current with industry trends and best practices to keep processes effective and up to date

Stakeholder Management & Governance:

Build strong relationships with internal and external stakeholders to foster collaboration
Represent the CDD function in various forums, advocating for its importance
Collaborate with cross-functional teams to identify improvements and enhance productivity
Produce and analyze management information to inform decision-making and highlight key trends

What You Bring

Essential:

Relevant experience managing a CDD/KYC team, with proven skills in performance management and operational oversight

Experience leading CDD/KYC operations in financial institutions, ensuring processes align with both local and international regulatory requirements

Demonstrated ability to assess customer risk, manage enhanced due diligence cases, and drive operational efficiency

Track record of effective collaboration with compliance, risk, and front-office teams

Strong stakeholder management skills with the ability to communicate effectively at all levels

Proven capacity planning and workload management experience in high-volume compliance environments

Handle a Latin America scope

Fluent English is mandatory

Desirable:

Experience in merchant acquiring or payment services

Proficiency with AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo)

Professional certifications such as CAMS, ICA or equivalent financial crime qualifications

Strong understanding of AML/KYC regulatory frameworks across LATAM, including local financial authorities and FATF implications for the region

Experience with transaction monitoring, sanctions screening

Spanish

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

Senior Managing Consultant, Advisors & Consulting Services, Strategy & Transformation

Mastercard

BR - São Paulo
May 23, 2025

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. • Together with our customers, we're helping build a sustainable economy where everyone can prosper. • We support a wide range of digital payments choices, making transactions secure, simple,...

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now